Customer Service Sales

Location:

Posted:

December 23, 2010

B yrel A. Thomas-Castillo

. .

************@*****.***

P rofile

Motivated to produce high-quality work consistently. Over seven years of customer

service experience. Excellent wri t ten and verbal communication with knowledge of

M icrosoft Word. Able to maintain a positive demeanor under pressure without

compromising the level of service.

Skills Summa ry

Customer Service T roubleshooting Conflict Resolution

General Office Skills D ata Ent ry Visual

M erchandising

P rofessional Experience

• Responsible for both answering and t ransferring calls for over 40 Lord and Taylor

U.S. retail stores within a call center framework.

• Handled both customer service and phone orders for two overseas catalog companies:

Hess Natur of Germany and Simply Be of the U K.

• Both acquired and utilized extensive selling knowledge of four large departments for

retailer Maison Blanche; resulting in increased departmental sales.

• Excelled in both identifying the source of customer dissatisfaction and providing

amicable resolutions.

• Became proficient at producing photo licenses agreeable to customers and was

recognized for such by the Pennsylvania Dept. of Transportation.

• Responsible for logging and keeping accurate records of products used in the

l icensing process.

• Maintained and replenished stock in anticipation of customer needs for two of three

aforementioned employers.

Employment H istory

M argate, FL. 2010

Global Response-Telephone Service Agent

P ennsylvania Dept. of T ransportation -License Technician U pper Darby, PA. 2005-

2007

Maison Blanche-Sales Associate Baton Rouge, L A. 1991-93; 1996-98

Education

La Salle University, Philadelphia, PA Completed 3rd Year

References

References are available upon request .