Customer Service Administrative Assistant

Shari L. Rump

*** ***** ****

West Mif flin, PA *5122

cell: 412-***-****

*************@*******.***

Experience

**/** **/**

**/** **/** ******** Aide to Bette Blake Parker, Pres. Parker Plastics, Inc.,

retired

Assist with Daily routine of laundry, cleaning, cooking, errands. Drive Mrs. Parker to Dr.

appointments, monitor blood pressure and blood glucose levels

05/01 – 03/09 Administrative Assistant Parker Plastics, Inc. Pittsburgh, PA

Responsible for Morning opening of office, Administrative support to the President, Vice

President, Director of Operations and Plant Manager; Create Packing Slips and Invoices using

QuickBooks; Coordinate Sea, Air and ground Shipments and Local Deliveries; Create Bills of

Lading, Labels using Microsoft word; Create Production Sheets/Material Handling

Sheets; Manually Maintain accurate counts of quantity of product due to customer; Create and

Maintain customer databases; Filing of invoices, Job Folders, Material Certifications, MSDS’s; Log

Material Certifications from Manufacturer on spreadsheet using Excel; Maintain Material Lot

Numbers to corresponding clients’ products; Create Material Certification Letters for clients;

Figure employee hours from timecards; Enter employee hours on time sheets; Field Phone Calls;

Accounts Receivable and Payable; Cash Disbursement using Chart

of Accounts; Create Aging Reports, End of Day reports; Customer Service; Performed after

hours work on Rally For The Cure, part of the Susan G. Komen Breast Cancer Research and

Arnie’s Army for Prostate Cancer fundraising campaigns by creating donation request letters, Golf

outing signs, Silent Auction Cards, created Committee memos for VP of Parker Plastics, Diane

Moore, who was co chair of Rally for the Cure.

09/00 – 05/01 Administrative Assistant Greg Services, Inc. Pittsburgh, PA

Assigned to Steel City Vacuum 09/00 to 01/01 for Secretarial Duties as temp

personnel; Assigned to Parker Plastics, Inc. 01/01 as temp to hire. Hired by Parker Plastics 05/01

to perform duties listed above

01/99 – 09/00 Associate Value City Dept. Store Pleasant Hills, PA

Children’s’ Dept. Team Member; Stock racks and shelves; Customer assistance; Floor

Displays; Cashier/Customer service, returns, Layaways

06/98 01/99 Janitorial Tech Kohlhoff’s Complete Pitcairn, PA

Stock van with supplies and chemicals; Drive Self and Crew to jobsites; Clean and sanitize

various offices/lunch rooms/restrooms; Responsible for Crew assignments; Responsible for

MSDS’s; Oral job site reports to proprietor

10/89 – 10/99 Admin Assistant/Office Manager Burton Signs, Inc.

Pittsburgh, PA

Created Work Orders, Purchase Orders, Picking Tickets, Invoices; Created Customer Quotes;

Customer Service; Vendor Contact; Responsible for morning opening of office; Assist in inventory

control; Assist Production when needed; Proofread signage before installation or shipping; Cash

Receipts; Assisted Bookkeeper; Sales and Sign Rentals; Coordinated installations of signs at job

sites

Ordered office supplies and materials for sign creation

3/89 10/89 Receptionist Medical Copy Service Pittsburgh, PA

Field and Screen Phone Calls; Greet Clients and Visitors; Type Letters and Cards

Filing; copying and collating medical records

Education

5/88 – 2/89 Sawyer School of Business and Travel Pittsburgh, PA

Associates Degree in Travel

Externship at Century III Travel

Maintained 3.95 QPA

President’s List

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