Customer Service Sales
Resume:
Daniel W Shorett
Bellevue, Wa
*******-***@*******.***
Goal: To provide overall direction and guidance to the operational
activities of an organization with the objective of maximizing growth, cash
flow, and profitability as well as day-to-day leadership and management to
all company operations functions.
2007 - May 2010 Vice President Operations Seattle Chocolate Company
. Managed organization operations by directing and coordinating
activities consistent with established goals, objectives, and policies
of the Executive Team.
. Oversight of scheduling, purchasing, inventory, and shipping to ensure
product quality targets are achieved on time and on budget while safe
manufacturing operations are maintained.
. Served as a technical expert and coach for team members. Supported
employees in presenting ideas for improving the efficiency, safety,
quality and productivity of operations which generated higher ROI and
workflow optimization.
. Managed labor availability to complete work load and worked to enhance
cross-training for increased labor flexibility.
. Prioritized multiple and conflicting jobs in a short time frame with
imperfect information.
. Collected and analyzed production performance data for employee's
reviews.
. Provided statistical reviews on the operational efficiency, areas for
improvement and potential issues to executive committee.
. Provided daily dashboard and related reports to support the executive
team in achieving their key indicators.
. Firm knowledge of accounting and cost accounting to support processes
in production and provide additional support to VP of Finance.
. Developed fiscal budget along with Capital Equipment budget and
monitored success on a weekly basis.
. Worked daily with the sales team, customer service, QA, and mechanics.
. Participated in all audits including Sillikier, Department of
Agriculture, Labor and Industry, Macy's internal audits, organic
audits, and Kosher certification.
. Member of Executive Team, HACCP Team, and Safety Team.
2003-2006 President and Board Member of Seattle Baking Group
. Oversaw all aspects of the operations of the company. All department
heads reported to me. Total work force was 50 people.
. Wrote offering with attorneys and raised capital to purchase company
with group of investors.
. Located a new facility. Designed plant layout for maximum
efficiencies and oversaw all aspects of the build out and hook up.
. Reported to Board of Directors
. Made corporate sales calls to Costco, Target, Kroger and other large
retailers.
. Worked with broker network.
. Created HACCP handbook and successfully passed Sillikier audit for
Costco.
1987-1997 Owner and Board Member of Cascade Cookie Company
. Oversaw all aspects of the operations of the company. All department
heads reported to me. Total work force was 150 people.
. Relocated company 3 times from 7,500 square feet to 80,000 square
feet.
. Focused on a growth rate of 50% per year. Identified restraints from
machinery to personnel and relieved these restraints in a timely and
effectively matter.
. Made corporate sales calls.
. Developed new products and packaging schemes.
. Sold company to hedge fund.
Additional Skills
. Excellent oral and written communication skills.
. Posses the ability to motivate and maintain effective working
relationships with staff and partners by leading the team in a
positive and professional environment.
. Ability to rely on experiences and judgment to plan and accomplish
goals.
. Ability to operate effectively under tight and difficult deadlines.
. Focus on safety, quality, and customer satisfaction while achieving
companies profit goals.
. Strong project and time management skills.
. Solid computer knowledge, data analysis and reporting skills.
Graduated from Lewis and Clark College with a BA in International Finance
and Marketing 1989
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