Customer Service Manager

Johnathan Clay

***** ****** *****, ********, **. 92592

Phone: 951-***-**** ***********@*****.***

A results-driven, dedicated professional with solid

experience in the Sales and Customer Service industry

Summary of Qualifications

. Over 13 years of experience working as Manager and General Manager,

. Extensive experience performing in sales and marketing of products,

high level of expertise in a service oriented environment,and exceeding

customer expectations

. Well-organized, self-motivated individual with ability to rapidly

learn new tasks.

. Track record for consistently meeting goals and delivering a high

level of job performance.

. Proven ability to build strong customer/client relationships.

Professional Experience

Jan.2003-Nov 2010 Stadium Pizza, Temecula, Ca.

. Title: General Manager, Owner

. Management of the overall performance of facility and operations of a

full service restaurant seating 150+ guests; recruitment, interviewing,

hiring and motivation, elevation and staffing of 30-35 employees.

Ensure weekly inventory and vendor relations to ensure timely and cost

effective purchasing of food, beverages, liquor, beer and small wares;

Controlled fiscal aspects of business operations and met financial goals

June2000-Jan.2003 Stadium Pizza, Temecula, Ca.

. Title: General Manager

. Maximize sales by identifying and targeting sales opportunities

through marketing including promotions, special events and business to

business relations .Overseeing other managers and employees to maintain

high level of quality of product and customer service

Control costs of all food and beverage outlets in purchasing of food,

beverages, supplies and equipment; estimating product and personal

levels; utilizing labor scheduling tool to adjust salary and hourly

schedules following demand patterns, budget and local labor laws;

maintaining effective inventory and shortage controls; tracking expenses

including payroll, supplies and maintenance and generating monthly

inventory reports.

Feb.1997-June2000 Stadium Pizza, Temeucla, Ca.

. Title: Manager

. Marketing, maintaining customer relations and satisfaction.

Ability to effectively handle challenging situations with poise and

diplomacy and recognize and respond to the needs and expectations of the

client with professional solutions. .

Managed overall daily operations including marketing and promotions,

human resource management, inventory and client service. Utilized highly

developed organizational skills and communicative abilities to maintain a

diverse and inclusive work place, maintain client and employee's safety

and satisfaction and provide excellent products and services. Knowledge

and implementing labor laws.

Jan.1995- Feb.1997 Stadium Pizza, Temeucla, Ca.

. Title: In House, Delivery Driver

Greeting customers, ordering, cash register, food preparation, cooking

procedures, closing and opening .

Knowledge of delivery areas, abiding traffic laws, time management,

handling cash, credit, checks and organization of account information.

Education

San Clemente High School, San

Clemente, CA

.

Graduate

. Other Skills

Exceptional self-motivation and leadership skills with commitment to

teamwork

Articulate and dynamic communicator who engages and inspires

customers and colleagues,

Resourceful, Dependable and dedicated to premium customer service

Superior work ethic

Referred to Fresh Point By Kennrick Jaminson Cell:951-***-****

Contact this candidate