Customer Service Assistant

ANNA CRAWFORD

Braselton, GA *****

Home: 706-***-**** . Cell: 601-***-**** . ************@*****.***

EDUCATION

Mississippi College Clinton, MS

Bachelor of Science in Business Administration

May 2008

Overall GPA: 3.73/4.00

. Magna Cum Laude

Hinds Community College Raymond, MS

Associate Degree in Liberal Arts May 2005

Overall GPA: 3.89/4.00

. Distinguished Honors Scholar Graduate

. Honors Program

SKILLS SUMMARY

. Computer proficient in Microsoft Word, Excel, PowerPoint, and

Outlook

. Experience in public speaking developed through promotional and

special events

. Demonstrate leadership by efficiently organizing projects and

people to accomplish team goals

. Excellent communication and customer service skills

. Highly self-motivated with demonstrated planning,

organizational, and multitasking skills

WORK EXPERIENCE

United States Census Bureau Gainesville,

GA

Crew Leader May 2, 2010 - May

20, 2010

. Conducted training sessions for 50 trainees

. Implemented mandatory training by using classroom instructions,

practice interviews, and on-the-job guidance

. Provided instruction on enumeration procedures and familiarized

trainees with reports and forms used to collect data

Recruiting Assistant Sept. 28,

2009 - May 1, 2010

. Top ranked performer among 15 total recruiting assistants by

consistently meeting and exceeding weekly applicant tested goals

. Exceeded goals for my two assigned counties at 122% and 119%

respectively for overall tested goal met

. Researched, developed, and implemented localized strategies for

recruiting applicants in hard-to- recruit areas

. Met with government officials, business leaders, employment

agencies, media outlets, community centers, faith-based groups,

schools, and other appropriate sources in the community to

promote census employment opportunities

. Prepared and gave presentations to diverse audiences

. Conducted recruitment activities to recruit local residents,

including coordinating and attending job fairs, church events,

school functions, and special community events

. Acquired the support of local organizations to donate space for

census testing and training sessions, ensuring locations met

specific requirements

. Arranged and conducted census employment testing sessions for

various positions, scored tests, and reviewed application

materials for completeness and accuracy

. Executed the Local Census Office recruiting plan, made

recommendations on recruiting strategies, and provided

statistical data on the testing of applicants

Anna Crawford

Recruiting Office Operations Supervisor May 4, 2009 -

June 27, 2009

. Supervised two recruiting assistants and one clerk

. Completed Atlanta Regional Office LCO 2953 Integrated Tract

Action Plan

. Supervised outreach efforts; contacting communities, churches,

schools, formal organizations, and state and local employment

offices to publicize census job opportunities

. Prepared assignments for subordinates and reviewed work for

accuracy and completeness

. Monitored and reported on the daily performance of subordinates

Administration Clerk Feb. 20, 2009

- May 3, 2009

. Performed routine clerical tasks required in the collection,

control, review, processing, and reporting of personnel and

payroll data for approximately 1,000 employees using the

Decennial Applicant, Personnel, and Payroll System (DAPPS)

. Carried out employee selection and hiring functions, including

processing personnel actions

. Maintained personnel files and administrative records

Riggs Manor Retirement Community Raymond, MS

Receptionist May 2005 -

May 2006

Office Assistant Summer of 2002 and

2003

. Updated 2005 Resident Directory and 2005 Crisis Manual

. Implemented File of Life system

. Assisted with resident services and guest inquiries

. Assisted and participated in fundraising events

. Updated donor and volunteer lists

. Organized and updated filing systems and manuals, inventory

assistance, mass mailings, answered multi-line telephone, made

copies, faxed

ACTIVITIES AND HONORS

Activities

. Reformed University Fellowship January

2004 - May 2008

. Member, Service Committee: Hinds Community College August

2004 - May 2005

. Member, Public Relations Committee: Hinds Comm. College August

2003 - May 2004

Honors

. Sandra B. Parks Award For Outstanding Academic Achievement

April 2008

. Delta Mu Delta Business Honorary Society April

2007 (Inducted)

. Phi Theta Kappa Alumni Association August

2005 - May 2008

. Phi Theta Kappa Honorary Society August 2003 -

May 2005

. Award of Highest Distinction: Gamma Lambda Chapter of PTK

May 2005

. Placed in Phi Beta Lambda State Leadership Conf. (Bus. Law)

March 2005

. Phi Beta Lambda Business Honorary Society January

2004 (Inducted)

REFERENCES

Available upon request

Contact this candidate