Customer Service Sales
Resume:
Brian M Burke
Tye, TX *****
Objective:
Seeking a position that will capitalize on my experience and capabilities.
Summary:
*18 years of experience in retail management and merchandising.
*Experienced in monthly sales goal planning.
*Trained and coached as many as 28 to 30 staff members.
*Responsible for purchasing and inventory management for up to a 5M-business.
*Experienced in many areas of customer service scenarios.
*Shipping, receiving and warehousing experience.
Experience:
Horseshoe Bend Country Club April 2008 to April 2010
1st Assistant Golf Professional
Supervised and trained golf department staff of 10-12.
Responsible for golf shop operations, customer service and tournament sales.
Sales of golf merchandise, member and guest check-in, cash and credit cards.
Daily reports to club GM and Director of Golf.
Weekly scheduling and staff meetings to assure quality service to members.
Weekly tournament set up and implementation for member groups.
Assisted with membership sales drive and increasing membership numbers.
PGA Super Stores January 2008 to April 2008
Golf Club Fitting Specialist
Specialized in custom golf equipment fitting and sales.
Certified PGA club repair and fitting.
Responsible for quality service and extreme details during customer interaction.
Helped increase sales volume in department during tenure.
Helped with Inventory management and merchandising of department.
Reunion Resort and Club March 2005 to May 2006
Outside Member Services Manager
Supervised and trained staff of 12-14 to give excellent customer service to members and guest.
Involved in creating criteria and protocol for the Director of Golf concerning the out side services department.
Reported directly to the Head Golf Professional on a daily basis to discuss better ways to give the member
and guest the greatest golf related experience possible.
Ace Golf Practice and Family Complex March 2003 to April 2005
General Manager
Opened facility as assistant manager and was promoted manager after 9 months.
Responsible for all daily operations and staff of 10.
Sales and marketing to local community for family and school outings and birthday parties.
Communicated with owner on daily basis to discuss better ways to increase business and market facility to
local community.
Responsible for ordering of food and snack products, birthday cakes and party supplies.
Created and implemented pricing for facility and golf equipment store and also merchandising, special orders
and inventory management.
Responsible for making sure all equipment and entire grounds was properly maintained and manicured.
Las Vegas Golf and Tennis March 2001 to October 2002
Sales Manager
Responsible for training and coaching sales staff and cashiers for 5M-store.
Assured staff was trained in product knowledge and giving excellent customer service.
Helped with business increase of 22% by implementing staff training seminars on monthly basis.
In Celebration of Golf January 1999 to March 2001
Asst. Store Manager
Responsible for training and mentoring staff of 28-30.
Daily reports, cash deposits, credit card reports, sales goals, department meetings.
Was instrumental in the opening and hiring of professional sales staff for a 5M-business.
Golf specialty store in Las Vegas mega casino Venetian. Specializing in golf related products, clothing, gifts,
accessories, furniture, memorabilia, and more.
Pro Golf Discount March 1990 to December 1998
Store Manager
Responsible for professional sales staff of 6-8
Sales and merchandising of 3M-store.
Involved with buying and inventory levels per meetings with owner on weekly basis.
Payroll, scheduling, training staff for customer service excellence.
Military Service:
US Air Force March 1982 to November 1986
Security Forces
References:
Available upon request.
Contact this candidate