Customer Service Project Manager

Holly S. Strength

*** ***** *** ******

Bellwood PA, 16617

814-***-**** *********@*****.***

OBJECTIVE

To obtain a position where I can utilize my education and past

work experience to improve company profitability and efficiency.

PROFILE

. Over 8 years of experience in Administration with extensive

knowledge of all areas of business practices and functions

. Demonstrates a consistent record of success and high activity

. Passionate and creative problem solver who is self-motivated

and team oriented

. Highly organized and efficient

EDUCATION

Bachelor of Science in Business Administration

Concentration: Marketing/Management

Pennsylvania State University GPA 3.65/4.0

December 2006

RELATED SKILLS

General Computer

Customer Service Microsoft Office (Word, Excel, PowerPoint,

Publisher, Outlook)

Developing Professional Adobe Writer

Relationships

Leadership and Management PeopleSoft

Team Building Advocate Kronos

Digital/Written/Oral Communication Webex Online Conferencing

WORK EXPERIENCE

The Meadows Psychiatric Center/UCBH Outpatient, Centre Hall PA

August 2010-Current

Marketer/Community Relations

. Responsible for representation and education of services

pertaining to Inpatient and Outpatient for multiple counties

. Develop and implement marketing strategies to increase census

levels

. Independent schedule building/host meetings/prepare

presentations

. Coordinate and Collaborate with all county entities, hospitals

and crisis centers

UPMC-Community Care Behavioral Health, Dubois PA April

2007-August 2010

Quality Administration Assistant

. Provide all administrative support to the Quality Team for

the North Central Contract

covering 23 of Pennsylvania's counties

. Prepare and schedule meetings, including the quarterly

Quality and Care Management Committee meeting

. Generate reporting materials that meet NCQA and OMHSAS

regulations

. Reconcile survey reports from our C/FST conglomerates

. Conduct and uphold all compliance and confidentiality

regulations

. Produce weekly reports for Complaints and Grievances,

transcription of provider responses and grievances

. Maintain filing and paper work, Summit attendance and written

summaries/minutes

Gant Media, LLC, Gantdaily.com, Dubois PA Jan.

2007-April 2007

Advertising/Marketing Rep.

. Independently worked to obtain new advertising accounts to

fund the news website

. Schedule, travel and execute clientele meetings, create

proposals, maintain customer satisfaction relationships

. Design ads and web pages for account approval

. Track hits and provide statistical feedback to clients

PASSAGES, Inc., Dubois PA Jan. 2006-May

2006

Marketing/Advertising Intern

. Project manager for the preparation, solicitation,

coordination and execution of external events to provide

fundraising during the organization's Sexual Assault

Awareness Month

. Construct new proposals and suggestions to increase future

fundraising for the non-profit organization. Increased

donation revenues by nearly 40%

Ritz-Carlton, Amelia Island, FL July

2000-July 2001

Administrative Assistant to the Director of Finance

. Customer service specialist in resolving client billing and

complaints, including gift certificate redemption, no

shows/forfeits, and general invoice issues.

. Managed office and all administrative duties.

. Maintained daily check/deposit logs.

. Prepared financial statements for The Ritz Carlton Hotel Co.

and Marriot International.

. Provided lateral service and support to alternate

departments

Quadrant Surveying, Inc, Jacksonville NC

Sept. 1998-Jan. 2000 Secretary/Administrative Assistant

. Recorded, maintained and furnished valuable documents such as

surveyors' reports, work orders, land descriptions and FEMA

applications.

ACTIVITIES

Penn State DuBois Business Society 2002-2006

Served as Secretary, Fall 2004 semester. Contributed to creating

a community/campus event that grew 100% in the one year.

Participated in the planning and implementation of all internal

and external activities and events. Voted Club of the Year in

2005.

Blue and White Society, Penn State DuBois 2005-2006

Involved in supporting campus pride by traveling to Main Campus,

State College, PA. to partake in rallies and events. Supported

club advisors in creating trips, campus events, and fundraisers.

World Cultures Club, Penn State DuBois 2005-2006

Broadened my cultural knowledge base of other countries and

their customs. Traveled to Madrid, Spain, March 2006.

Peer Mentor Penn State DuBois, 2004-2005

Selected by faculty members to mentor a 200-level mathematics

course. Held weekly office hours and assisted with academic and

non-academic questions.

Oklahoma Elementary Program Volunteer, 2002-2007

Provided support to administration and fundraising program.

Assisted with homeroom activities, Yearbook Committee, 5th grade

promotion, and end- of-year picnic.

DuBois Area Habitat for Humanity Volunteer, 2007

Organized office group and assisted with home refurbishing to

provide a housing opportunity for a local

family.

PROFESSIONAL

DEVELOPMENT

Oklahoma Tiger Football Association/Booster Club, 2005 - 2009

Coordinated Team event. Helped develop and implement

fundraisers, worked concessions for home games, created annual

Slideshow for rewards banquet.

University Commission for Women, Member 2005-2006

Supported the promotion of Women's History Month by developing

and implementing a Women's History Month trivia event. Chosen to

be a student representative at the 25th Anniversary Celebration

for the Commission for Women. Selected by staff to be on the

Janette M. Burns Decision Committee. Presenter of the Janette M.

Burns Award at Penn State DuBois Honors Convocation, April 2006.

Penn State DuBois Outstanding Adult Learner's Award, 2005, 2006

Nominated by faculty and staff and chosen by administration at

Penn State DuBois in recognition of outstanding work performance

in academics, 2 consecutive years.

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