Customer Service Supervisor

Jamie Spencer

***** ******* **** ***. ***

**************@*****.***

San Antonio, Texas 78230

713-***-****

EDUCATION

May 2009 - Bachelor of Sociology in Liberal Arts

University of Texas at San Antonio / San Antonio, TX

EXPERIENCE

Residential Specialist Supervisor

Roy Maas Youth Alternative Center / Boerne, TX Dec.

2009 - Present

. Organizes staff shift scheduling

. Administers care and create a safe, therapeutic environment for

juvenile probation adolescent males and those in the guardianship of

Child Protective Services

. Performs daily routine to adhere to standards for residential services

as set by the state of Texas and Council on Accreditations

. Schedules daily physical, spiritual, and therapeutic activities to

increase quality of living for residents

. Assists in improving the social skills of the adolescents

. Trained in behavior management and restraints approved by Council of

Accreditations

Intern

A-Med Community Hospice

Aug. 2009 - Dec. 2009

. Counseled patients and families with terminal-illnesses to cope with

death and grieving process

. Volunteered time to engage one on one with patients without families

. Worked with supervising chaplain to help provide spiritual and

emotional support

. Engaged in advertising for hospice to encourage community volunteering

Cashier

Old Navy / San Antonio, TX

Mar. 2008 - Dec. 2009

. Results-oriented cashier with 2 years of experience in merchandising

. Advise customers on purchases and provide excellent customer service

. Developed reputation for prompt, efficient service with high level of

accuracy

. Excellent communication and interpersonal skills

Daycare Teacher

La Petite Academy / Kingwood, TX

Dec. 2006 - Aug. 2007

Rocking Horse Daycare Center / New Caney, TX

May 2005 - Oct. 2006

. Responsible for teaching fun activities to children

. Excellent communication and writing skills

. Ability to handle students to behave and discipline negative behaviors

. Administered after school care and structure to young adolescents

CERTIFICATIONS

First Aid/CPR Certified Expires March 2012

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