Customer Service Quality
Resume:
Phillip L. Davenport
Indialantic, FL 32903
abhzcs@r.postjobfree.com
Management
PROFESSIONAL Strong supervision and management experience in fabricating
SUMMARY manufacturing environments. Supervised and mentored up to 70
people and help several move into more responsible positions.
Improved quality by 20%. Reduced safety incidents by 35%.
Increased production by 10%. Successfully developed Corporate
Training department, cross trained people throughout coporation
and departments. Strong interpersonal skills and ability to
interact positively with all levels of management and people.
PROFESSIONAL
SKILLS AND Successfully built strong teams for maximum use of people and
EXPERIENCE resources that improved areas of safety, quality, production,
and reduced costs. Highly skilled at problem solving, team
building, negotiating and resolving employee needs. Highly
successful at selecting, delegating, managing, and motivating
PROFESSIONAL people for efficient production, safety, and quality output.
HISTORY Directed several teams through the problem solving, decision
making, and implementation of new and improved processes in
areas of manufacturing, safety, and quality, that reduced
costs, safety incidents, quality issues, and improved
production output.
WESTERN EXPRESS CORPORATION
NASHVILLE, TN
Expeditor/Customer Service Representative
2009 - 2010
ALLIED HOME MORTGAGE CAPITAL COORPORATION
NASHVILLE, TN
Mortgage Professional Originator
2006 - 2009
A. O. SMITH
ASHLAND CITY, TN
Manufacture Scheduling Supervisor
2001 - 2006
AFL WIRE PRODUCTS
NASHVILLE, TN
Corporate Training Department Manager
1985 - 2001
EDUCATION Middle Tennessee State University
Major: Bachelor of Science in Industrial Psychology
Minors: English & History
ADDITIONAL Analytical Problem Solving/Troubleshooting(Kepnor-Tregoe)
CERTIFICATIONS, Team Training & Development
SKILLS & Microsoft Excel, PowerPoint & Word
TRAINING Alcoa/Toyota Production Systems
Kaizen/Continuous Improvement Processes
STOP/Dupont Safety Program
Certified Quality Auditor for ISO 9001 & QS 9000 Quality
SALARY Systems
REQUIREMENTS
Upon Request
PERSONAL
REFERENCES
Upon Request
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