Management Customer Service

Jerry L. Ramsey

PO BOX *** ( SHEFFIELD, VT ***** ( 802-***-**** (C) (

*********@*****.***

Human Resources Professional

HR practitioner with experience in HR generalist affairs, including

experience in training and development, employee relations, recruitment and

retention, employee surveys, conflict resolution, benefits and

compensation, employee performance management, organizational development,

HR policies development and legal compliance. Experienced in behavioral

healthcare risk management and quality improvement, information technology,

and network administration.

Driven to collaborate and communicate, anticipate needs, and provide superb

service. Outstanding interpersonal skills and ability to remain level

headed in high stress environments and situations.

Professional Experience

KING GEORGE SCHOOL - SUTTON, VERMONT SEPTEMBER

2000 - PRESENT

King George School is a co-educational therapeutic boarding school which is

owned and operated by a subsidiary of Universal Health Services, Inc., a

Fortune 500 hospital management company located in King of Prussia, PA.

Director of Human Resources & Risk Management; Network Administrator,

(August 2006 to Present)

Collaborate with the facility CEO and Corporate HR in creating HR policies

and procedures; recruit employees; and develop and deliver orientation and

training programs. Maintain personnel; facilitate leave-of-absence

programs, benefits management, and develop and administer loss control

initiatives. Work with Corporate Risk Management to administer and

evaluate risk management/quality improvement initiatives, and develop,

implement, and train on new policies and procedures. Ensure consistency of

service on the local area network, the wide area network, and

telecommunications systems. Ensure functionality of systems and interface

with end-users. Developed and implemented these trainings:

. King George School New Employee Orientation (MS PowerPoint)

. Professional Ethics: Boundaries in Helping Relationships (MS

PowerPoint)

. Employee Engagement Survey Results Action Planning Session (MS

PowerPoint)

. Bully Prevention Program (MS PowerPoint)

. Microsoft Outlook Web Access 2007 (MS Word)

Director of Admissions,

(September 2005 - July 2006)

This position was responsible for ensuring enrollment goals were met, and

for maintaining relationships with referral sources, prospective families,

and with other schools and programs. Served as part of the marketing team

of the school in conjunction with the CEO and the Director of Business

Development.

Director of Communications & Outreach,

(April - August 2005)

This position's primary purpose was to actively maintain positive

communications and interactions with current parents, referral sources,

external agencies, and political figures to help advance the mission of the

school and to assist in securing financing for the school.

Various Teaching & Support Positions,

(September 2000 - March 2005)

Professional Affiliations

SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM)

International Association of Nonviolent Crisis Intervention Certified

Instructors (IANCICI)

Education & Certifications

KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY, OAKBROOK TERRACE,

IL

Master of Human Resource Management

Coursework: Leadership & Organizational Behavior; Managing Organizational

Change; Marketing Management - developed business marketing plan; Human

Resource Planning Capstone - lead a team that developed proposal for

foreign business to expand into USA; Strategic Staffing - developed

organizational staffing plan; Accounting & Finance: Managerial Use and

Analysis; Integrating Education & Technology; Employment Law; Training &

Development; Benefits; Managing Conflict in the Workplace; Legal,

Political, and Ethical Dimensions of Business; Managerial Applications of

Information Technology; Leadership in the 21st Century; Compensation -

worked as part of a team to develop compensation strategy.

GODDARD COLLEGE, Plainfield, VT

Bachelor of Arts in Liberal Studies

Graduate Coursework in Master of Arts in Psychology and Counseling,

Training Designations:

Certified Instructor, Nonviolent Crisis Intervention, Crisis Prevention

Institute

Certified Instructor, Customer Service Excellence, Universal Health

Services Organizational Development

Volunteer/Community Experience

VOLUNTEER EXPERIENCES:

< Wheelock Town Representative, Lyndon Rescue, Inc., Board of Directors

< Music Director, Guys and Dolls, Damn Yankees, Little Shop of Horrors

< Secretary, North East Kingdom Community Action Agency, Board of Directors

Technology Skills

SOFTWARE:

. HRSmart Applicant Tracking System

. Lawson HRIS

. BestNotes CRM

. Windows XP, Vista, 7

. Windows Server 2003

. Adobe Acrobat

. AVAYA Site Administrator

. Microsoft Office Suite (including Word, Excel, PowerPoint, OneNote,

Explorer, Outlook, Outlook Web Access)

. Open Office

. STARS RMIS

. MEDIK CRM

. Camtasia

. Itunes

. Various printer drivers

Networking/Mobile/Telecommunications:

. Wired/wireless

. Static IP/DHCP

. Printer/File sharing

. Verizon Corporate Account Management

. TeleCom system management

References

MARY ELLEN REIS DIRECTOR OF ADMISSIONS, KING GEORGE SCHOOL

802-***-**** (C)

Karen Fitzhugh, Ph.D. Former Head of School, King George School

802-***-**** (o)

802-***-**** (c)

Jamie Eaton Former Co-Worker 802-

535-2204 (c)

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