Manager Customer Service
Resume:
CYNTHIA J. DIAMOND
Sacramento, CA 95825
Home: 916-***-****
Work: 916-***-****
E-Mail: *************@*****.*******.***
____________________________________________________________________________
Twenty years' experience in Customer Service, Office Administration, Human
Resources, Administrative Support :
> Proficient in many areas of office administration: Payroll, Supplies
ordering, Office machine
maintenance, Human Resources administration, Accounts payable,
Travel coordination, Meeting
coordination, Vendor coordination (janitorial service, coffee
service, water service, pest control, etc.)
> Strong oral and written communication skills
> Strong organizational skills
> Strong multi-tasking skills
> Detail oriented
> Proficient in Microsoft Office - Microsoft Word '97 and Excel '97
PROFESSIONAL EXPERIENCE
Comcast Cable (formerly King Videocable Co.)
Customer Service Representative
September 1986 - June 1992
Performed a wide range of duties: Input sales orders. Handled billing
problems and customer complaints. Took service calls for needed cable
repairs. Reviewed and issued refund checks. Batched and posted daily
income receipts. Performed any special projects as needed. My duties
included heavy phone, as well as direct in-office customer contact.
Comcast Cable (formerly Continental Cablevision)
Executive Assistant to the Regional Manager
July 1992 - October 1995
Worked directly for the Regional Manager of six Continental Cable systems
in Northern California and Washington. Was the liaison between the
Regional Manager and General Managers of the six cable systems. Composed
and typed reports, letters, and memos. Presided as recording secretary at
manager meetings. Composed and typed meeting notes. Coordinated regional
and system meetings. Made travel arrangements for Regional Manager, General
Managers, and Department Heads. Maintained all employee, EEO, and other
files. Established and maintained EEO program with local organizations and
vendors. Was HR Coordinator and liaison between system employees and the
Corporate Office. Maintained all office equipment and ordered all office
supplies. Coordinated all vendor activity in the office. Served as liaison
for local franchise authorities. Screened and directed customer and other
calls when needed. Administered payroll and maintained all payroll files.
Organized all office special functions such as manager lunches, company
parties and company picnics. Performed special projects as needed.
Cynthia J. Diamond
Resume - Page 2
Comcast Cable (formerly MediaOne Cable)
Administrative Assistant to the General Manager
November 1995 - December 1998
Worked directly for the General Manager. Responsible for administration of
employee, EEO and HR files. Produced and typed reports, letters and memos
as needed for all departments. Handled special projects for all
departments. Maintained petty cash fund for office. Addressed all HR
questions and concerns from employees, and acted as liaison between system
employees and Corporate Office. Administered payroll and maintained
payroll files. Handled accounts payable. Researched and coordinated the
purchase and upkeep of office equipment such as copiers, fax machines, and
postage meters. Inventoried, maintained and ordered all office supplies.
Researched and established services for the office such as janitorial
service, coffee service, water service, and pest control. Organized company
functions including company picnics and Christmas parties.
Comcast Cable (formerly AT & T Broadband)
Administrative Assistant to the Operations Manager - Placerville
January 1999 - July 2001
Worked directly for the Operations Manager. Continued to handle all
functions as above, with additional duties. Produced and maintained monthly
reports for HR, Safety, Engineering, and Operations departments.
Comcast Cable (formerly AT & T Broadband)
Administrative Assistant to the Operations Manager in Sacramento
July 2001 - August 2005
Administered the Boot program/billing for the Sacramento office.
Administered the Uniform program and handled all uniform bills for the
Sacramento Region. Distributed and maintained cell phones for all
technical departments in the Sacramento Region. Administered payroll for
Field Operations in the Sacramento Office. Worked with outside contractors
to resolve problems with installs. Input outage logs and box pick-up
commissions for Engineering and Field Service. Administered all contractor
contracts for the Operations department, working in liaison with the legal
department in the corporate office to ensure all contracts were accurate,
current, and updated when needed.
Comcast Spotlight
Office Coordinator
August 2005 - Present
Administrative support for the Spotlight office in Sacramento, including
ordering supplies, greeting and routing of guests, answering phones,
logging all check and credit card payments and preparing daily deposits,
handling all incoming and outgoing mail, managing the Script program,
including tracking all script and ensuring it is logged into Eclipse,
coordinating all courier services.
Cynthia J. Diamond
Resume - Page 3
FORMAL EDUCATION
University of Bridgeport, Bridgeport, CT.
Associates Degree/Business - 1968
Tenney Memorial High School, Methuen, MA.
Graduated - 1966
TRAINING PROGRAMS
1992 - Payroll Time Entry Workshop (CDG and Associates, Inc.)
1997 - Personnel/HR Assistant Seminar (Council on Education in Management)
2000 - Excel '97 Intermediate computer training (CompUSA)
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