Customer Service Quality Assurance

Angela S. Barlow ***** N. Kendall

Drive Unit #B

Cell: 480-***-****

Fountain Hills, Arizona 85268

********@*****.***

[pic]

SUMMARY OF QUALIFICATIONS

. Possess a Secret clearance.

. Software: All Windows operating systems, Microsoft Word, Excel, and

PowerPoint.

. Typing speed 50+wpm and ten-key speed 40+spm

. Ability to communicate effectively, both orally and in writing.

. Capacity to gather data, compiles information, and prepares reports.

. Exceptional records maintenance skills.

. Strong capability of analyzing and solving problems.

. Maintain calendars and schedule appointments

. Office Skills include the use and operation of all office machinery,

i.e. printers, scanners, computers, multiline phones, shared drives.

. Customer service skills, phone manner, and etiquette.

. Contractor Verification Authorization System/Common Access Card data

entry

. Database management skills.

. Manages and maintains files in accordance with ARIMS standards.

. Unit Mail Clerk/ DA Form 285

. Trained in use of the Army Records Information Management System

(ARIMS)

. Received Certificate of Training for KBR Archiving Course.

ARCHIVIST/Human Resource Assistant

. Assist with the compilation and storage of records in accordance with

the standards set forth by the U.S. Army, KBR, and WSLLC.

. Working with fellow compliance employees to successfully record,

store, process, and ship all necessary documentation to the respective

holding facilities and concerned parties.

. Following guidelines set-forth in the AR 420-1 dealing specifically

with the fire and emergency services.

. Assist Human Resource manager with the daily operation of office, to

include customer service to company personnel.

. Create, format, and type correspondence and reports in accordance with

the needs and requirements of the project involved.

. Use of knowledge of the Freedom of Information Act and the Privacy Act

of 1974 in accordance with the standards and practices of business.

CRIMINAL INVESTIGATIVE ASSISTANT

. Create, format, and type correspondence, reports and other

documentation between my group, Supervisor, Division, and all other

entities.

. Review all reports concerning investigations, evidence, search

warrants, and legal documentation per case, to include updating,

checking, and completing all records, forms, and documents.

. Track and maintain all files, information, investigative reports,

legal documents, and agents' notes in regards to each individual case

per department standards and regulations. To complete and turn in all

reports according to the suspense date or weekly due date.

. Compile and distribute all statistical data referencing case

information collected, hours worked per case, agent involvement, and

cost per involvement.

. Research requested information and compile into a spreadsheet or

database form to allow easy access for quick access.

. Verify, track, and enter all payroll information, including hours

worked per case, holiday, PTO, Emergency leave and other assignment

pay.

. Responsible for accountability of all personnel at all times and to

keep current on their locations and assignments.

. Make and confirm travel information for agents that are required to

travel.

. Process and complete all booking information including fingerprints,

photographs, and personal data.

. Order, monitor, and inventory all office supplies.

POLICE ADMINISTRATION

. Liaison between Provost Marshal Office and Unit/Company commanders in

reference to Military Police Reports and Security paperwork.

. Utilized Centralized Operations Police Suite (COPS) to initiate,

update, and process military police reports.

. Performed data input for Contractor Verification Authorization System

(CVA/CAC).

. Created Military Police Report (MPR) tracking system and database.

. In depth knowledge of Privacy Act of 1974, Freedom of Information Act,

and Army Regulation 190-45: Military Police Law Enforcement Reporting.

. Upgraded office filing system to meet Army Regulations Information

Management System (ARIMS) standards.

. Prepared and typed all official correspondence and office documents.

. Compiles all gathered information for statistical analysis.

. Answered questions and assisted with problems in filling out E-Qip.

. Pick-up and Deliver company mail to the internal office.

. Supervised 2 Western and to Other Nationals in daily duties for

security services and the Provost Marshal Office.

CORRECTION OFFICER / ADMINISTRATION ASSTISTANT

. Maintained Court and Legal documentation for facility.

. Updated files, databases, records, and other documents.

. Interfaced extensively with inmates, Legal Counsel, family members,

and other Law Enforcement agency representatives.

. Operated personal computer to compose and edit correspondence and

memorandum from verbal direction and from known departmental policies

and procedures.

. Resolved administration problems and inquiries.

. Successfully mediated problems that could have escalated into a

security or safety issues.

. Compiles basic statistical information and performed numerical

analysis.

. Managed data entry and updates of inmate information

. Mastered fingerprinting and photography skills to speed up and

complete booking process.

. In Processed detainees to include physical pat searches.

. Performed external and internal security patrols.

. Corporal with supervision of 8 employees. This included the daily

briefings, work assignment, quality assurance of reports, and

disciplinary action review and administration.

DISPATCHER

. Performed historical data and background searches in order to

safeguard the responding units and civilians through the use of

National Crime Information Center (NCIC), Crime Information Network,

and State operated databases.

. Received and prioritized calls and complaints from public concerning

crimes, fires, and emergencies; question the caller to determine the

nature of the problem.

. Entered information into CAD system verifying location and determine

the appropriate responder.

. Dispatched personnel and equipment to scene or emergency while

maintaining radio contact with available of units.

. Maintained verbal contact with caller for purpose of updating in-

progress calls and broadcasting necessary information to responding

units and emergency personnel.

EMPLOYMENT HISTORY

. WSLLC - Iraq

7121 Fairway Drive, Suite 301

Palm Beach Gardens, Florida 33418

June 2010 - November 20, 2010

. Criminal Investigative Assistant

Department of Justice

Drug Enforcement Agency

Phoenix, Arizona

August 2009 - May 2010

. Police Administration Specialist

CSA Ltd, Camp Arifjan, Kuwait

Dec 2006 - July 2009

. Correctional /Administration Officer

City of Mansfield, Mansfield, Texas

Feb 2002 - Dec 2005

. Dispatcher

Cleveland County Sheriff, Norman, Oklahoma

Apr 2001 - Dec 2001

. Dispatcher

Panola County Sheriff, Carthage, Texas

Jun 1999 - Jun 2000

. Dispatcher

Cleveland County Sheriff, Norman, Oklahoma

Apr 1998 - Jun 1999

EDUCATION

. Associate of Arts, Tarrant County College, Fort Worth, Texas, May 2006

. Business Office Administration, Diploma, Wright's School of Business,

1995

. Certificates of Completion from DSS Academy

DOD Personnel Security Adjudications Independent Study

Desktop Resource for the Joint Clearance and Access

Verifications System (JCAVS)

Introduction to Personnel Security Management

Contact this candidate