Service Engineer

Resume for:

William A. Morrow (Bill)

**** *.*. **** ***** Drive

Lee's Summit, Missouri 64081

Home telephone: 816-***-****

Email address: ******@***.***

Education:

Bachelor of Science, Major: Business Management, Tarkio College.

Associate in Arts, Liberal Arts AA, Longview Community College.

Graduate, Raytown High School.

Various AT&T Corporate Classes.

Firefighter 1, Raytown Fire Protection District.

Communications Workers of America Steward Training.

Missouri National Guard, 110th Engineer Battalion, B Company.

Work Experiences:

Retired from AT&T, previously SBC- Southwestern Bell( Continuous service),

just corporate name changes.

I started as a Coin Collector, collecting money from the pay phones,

and working out-of-town overnight routes and within the KC Metro area.

I then transferred out into the Outside Plant/Network area of the

business, with experiences as a lineman, a cable splicer and cable

repair technician.

I last performed as a Uverse Repair Technician, in our newest

technological endeavor: entertainment with video services. This was a

select position and is composed of fiber splicing/repair,

video/DSL/telephone service training.

Prior to AT&T, I worked for Commerce Bank of Kansas City in their

BankAmericard department as the senior file clerk, authorization clerk and

driver.

I currently write for the CWA Local 6360's monthly newsletter. I served

as editor for three years, having performed as assistant editor and

journalist for 8 years.

I served on the CWA Local 6333 Legislative Committee for 3 years.

Resume for William Morrow, page 2

Work Experiences continued:

Since accepting a buy-out from AT&T, I have served in the following

positions:

Summer Lunch Program, Summit Methodist Church, June thru August, 2010.

Volunteer.

June, 2010 thru August, 2010: Work for the Campaign for Will Kraus

July, 2010 thru November, 2010: Work for the Campaign of Gary Cross,

for State Representative District 48.

November, 2010: Volunteer at the office, Special Olympics Missouri,

Kansas City Area. Recently started. Working on the Polar Plunge

project.

December, 2010: Winter Lunch Program, Lee's Summit United Methodist

Church holiday lunch program for children.

Skills and Experiences:

Knowledge of Microsoft Office Suite including Word, Works, Outlook and

PowerPoint.

Sartech 2 Certification, National Association of Search and Rescue.

30 plus years of direct customer contact with minimal supervision.

Excellent customer contact experiences.

Excellent safety record.

I enjoy working with others and customers.

Knowledge and skills for providing customer and personal services.

Including needs assessment, meeting quality standards for service and

evaluating the customers needs and providing satisfactory completion of

those needs.

As a writer and editor, I have the knowledge for editing articles, checking

for authenticity and maintaining an ethical concept.

Licenses:

D License Soccer Coach, United States Soccer Federation.

Private Pilot license, Single-engine, Land.

Operational K-9 handler, Missouri Search and Rescue K-9 Unit.

Search and Rescue Tech 2, National Association for Search and Rescue

(NASAR).

AT&T schooling provided upon request.

Eagle Scout, Boy Scouts of America.

Warrior, Tribe of Mic-O-Say, Boy Scouts.

Various Fire Science Classes, University of Missouri Extension Center.

FEMA/National Fire Academy Classes:

IS-100, IS-200, IS-700, IS-800 and Basic Response to Terrorism

Canine Handler, Greater Kansas City Metro Urban SAR Task Force, Canine

Section.

Missouri Search and Rescue K-9 Unit, handler/owner

North America Police Work Dog Association, Associate Member, K-9 team,

Certified in Cadaver, Area Search and Articles/Evidence Search.

Community Service:

Spirit America Soccer Club, past president.

Spirit America Soccer Club, girls' coach, 1990-2000, 2 teams.

Currently a K-9 Handler/owner and member of Missouri Search and Rescue K-9

Unit.

Most recently worked the Greensburg, Kansas tornado disaster, as well as

specific searches for the Kansas City Missouri Police Department, Federal

Bureau of Investigation and various other emergency service organizations.

I was a volunteer firefighter for the Raytown Fire Protection District from

1971-1984.

Citizen's Police Academy 2008, Lee's Summit Police Department.

Public Safety Advisory Board, City of Lee's Summit, recently appointed.

References will be provided upon request.

Contact this candidate