Engineer Technical Support

Christopher G. Patten

**** ***** ******

Holland, Ohio 43528

********@*****.***

419-***-****

EDUCATION

Pennsylvania State University, University Park, Pennsylvania

Master of Professional Studies in Homeland Security

with a major in Information Systems Security Exp May

2012

Bowling Green State University, Bowling Green, Ohio

Bachelor of Science in Technology

PROFESSIONAL EXPERIENCE

Fujitsu, Sunnyvale, California 2009-Present

Field Engineer

Work independently from home office as an IT engineer.

Troubleshoot computer connectivity to server.

Repair/troubleshoot Fujitsu robots.

Work with retail level management to resolve IT problems.

Qualxserv, Tewksbury, Massachusetts 2008-2009

Field Engineer

Provide store level IT solutions to various customers.

Repair/troubleshoot Dell servers.

Reload various Microsoft products.

Repair Dell, IBM, Sony and Apple products.

Catalina Marketing Corporation, St. Petersburg, Florida 2001-2008

Field Engineer

Manage computers and printers networks at over 120 stores.

Repair and replace various printers.

Trouble shoot printer connectivity.

Reload/update software at store level.

CISP, Toledo, Ohio 2000-2001

Level II Technical Support Specialist

Provide technical resolutions to customers.

Resolve issues dealing with customer connectivity to ISP.

Instruct customer on setting up network settings for PC.

Trouble shoot LAN/WAN and ISP connectivity.

PROFESSIONAL DEVELOPMENT

-A +, Net +, MCP, and Dell Server.

-Various certification from IBM, Apple, Sony, and Dell.

-Experience with VMware

-Adult training background.

-Experience with Visual Basic

-Strong experience with Windows Vista, Windows XP, Windows 98, Windows 95

and DOS.

-Strong experience with Microsoft Office Suite.

-Experience with Linux Ubuntu.

Contact this candidate