Customer Service Computer Science

TAFERE BERHE FIKADU

E-mail ********@*****.***, Tel. 240-***-****

Utilizing my professional experience and knowledge to achieve the standards set by the organization as

an individual and a team work and ensure the overall success of the company.

Work History

Airserv Corporation (May 2009-Present) D-position Agent

~I have worked for two years as customer service agent in United Ticketing counter located at

Dulles International Airport. My specific duties include:

~ Greeting United Passengers check in at the International Airport of Dulles

~ Assisting Passengers on using the easy check in kiosk (computer).

~ Printing bag tags and boarding passes to the passengers

~ Checking ID and providing flight information

~ Writing reports and doing some paper works

Administration to Refugee and Returnee Affairs (Sep 2007-Feb 2009) Program Officer

~ I have worked for 2 years as program officer in refugee camps assisting vulnerable refugees

and protecting children from any kind of child Abuse and harm and ensuring their rights.

~Voluntary teaching of basic computer skills (Ms Word, Ms Excel, Ms Access, Ms Power Point)

Mekelle University (Sep 2004- Sep2005) Lecturer (Geography and Environmental Studies)

~ Lecturing and researching in the department of Geography and Environmental studies at

Mekelle University in Ethiopia.

Education

- B.S Student in the department of computer Science at University of North Carolina at Charlotte

-M.A in Development Studies (Sep 2005-Aug 2007) (Evaluated by World Education Service, Equivalent with M.A in US Universities)

-B.A in Geography (Oct 1998-July2002) (Evaluated by World Education Service, Equivalent with B.A in US Universities)

Skills

-Excellent Computer Application skills (using Ms Word, Excel spread sheet, Access database, Power Point

presentation), good typing skill

-Driving Skill

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