Customer Service Sales

Steven F Streubel

**** ******* ******

Manitowoc WI 54220

920-***-**** (res) or 920-***-**** (cell)

*****.********@*****.***

Qualifications Summary

Business owner and Director of Sales and Marketing with 20 years of experience in the healthcare industry with an

focus in home medical equipment services to the home health, hospice and rehabilitation segments. Responsible for

research, development and implementation of programs to healthcare and human service referral sources throughout

Northeastern Wisconsin. Other responsibilities include:

• Human resources

• Retail operations

Experience Highlights

Marketing

• Developed and implemented Home Respiratory Care Program introducing oxygen therapy products and

services throughout Northeastern Wisconsin.

• Introduced home blood glucose monitoring program in conjunction with the local medical community and

provided training to diabetic educators, nursing home staff. Achieved an 80 percent market share of all blood

glucose monitoring products sold in Manitowoc County.

• Established a joint venture infusion therapy service with local pharmacy and home health agency. Services

included parenteral, enteral, antibiotic and chemotherapy.

• Developed and implemented Airway Management Program (CPAP/BiPAP) to the Manitowoc and Sheboygan

markets, reversing referral trends and obtaining an 80 percent market share.

Human Resources

• Developed detailed job descriptions and performance evaluations for customer service staff, biomedical

technicians, and clinicians. Included were product or service competency exams for each position within the

organization

• Designed and implemented new employee training program including introduction to the organization,

products/service feature and benefit, inventory management and policies and procedures.

• Regularly provided one-on-one and group coaching to build on employee’s strengths and overcome

deficiencies.

• Performed recruitment, interviewing, hiring and termination of employees.

Retail Operations

• Managed daily operations of retail business and clinical services. This also included oversight of all third-

party reimbursement activities.

• Supervision of 20 members of staff for two locations.

• Developed and monitored sales and operating budgets – Exceeded industry standards.

• Achieved Joint Commission Accreditation for respiratory, infusion therapy and medical equipment.

• 1000% increase in revenues over a 20-year period, 80% market share and 97% customer satisfaction survey

results.

Employment History

Sales Associate - Verlo Mattress Factory Store Manitowoc, WI

Sales and Lease Consultant – Lakeland Automotive, Sheboygan, WI

Owner and Director - North End Home Medical Services, Manitowoc WI

Education and Training

University of Wisconsin – Extension Small Business, Manitowoc WI (1989)

Concentration in small business operations, finance and advertising

Lakeshore Technical School, Sheboygan WI (1973)

Concentration in automotive technology

Community Involvement

Easter Seals Society of Northeaster Wisconsin – Manitowoc Chapter

Manager medical equipment loan closet

American Cancer Society – Manitowoc Chapter

Manager medical equipment loan closet

Immanuel Lutheran School

4th and 5th grade girl’s basketball coach

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