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Administrative Assistant Customer Service

Location:
Bloomer, WI, 54724
Posted:
December 24, 2010

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Resume:

JULIE HEINTZ

**** ****** ******

BLOOMER, WI ****4

715-***-****

abhza3@r.postjobfree.com

PROFESSIONAL PROFILE

* Experienced administrative professional with demonstrated ability to work

effectively in a fast paced, challenging environment.

* Exceptional people, organizational and problem solving skills.

* Ability to prioritize multiple projects and work independently or as part

of a team.

* Goal oriented, highly organized individual with strong attention to

detail.

* Creative and innovative problem solver with strong goal orientation.

* Effective communicator with a strong commitment to quality and

excellence.

EMPLOYMENT PROFILE

Aerotek / Short Elliot Hendrickson, Inc.

September 08-September 10

Corporate Administrative Manager

. Successfully set up new department process and procedures.

. Creatively obtained team members compliance in obtaining department

goals/objectives and meeting deadlines.

. Assisted in creating and editing technical documents, templates,

proposals while adhering to company standards.

. Effectively met deadlines in administrative responsibilities, conducting

research, created documents per specifications, and other administrative

functions.

. Supported managers, team members, and clients in varied communications

and updates in a timely manner.

Premium Waters, Inc.

HR/Payroll Administrator

December 06-August 08

. Successfully set up, administered and trained supervisors on payroll

timecard system for 125+ employees.

. Assisted with employee hiring process, screening, and reference checks.

. Received/Processed Purchase orders and handled AP duties.

. Coordinated and administered employee benefits enrollment and annual re-

enrollment.

. Worked with employees in answering benefit/payroll questions in a timely

and efficient manner.

. Created HR benefits presentation and policy materials for employee

meetings.

. Developed and maintained employee database for auditing and reporting

purposes.

Chippewa Valley Energy/EC Grow, Inc.

May 2004-December 2006

Accounting/Administrative Assistant/Customer Service Rep

. Communicated effectively with customers and vendors in an efficient

manner to ensure information is received and distributed for successful

customer/vendor relationships.

. Streamlined invoicing process in billing customers and created database

tools to ensure efficiency and accuracy of data entry process and

maintaining compliant files.

. Instituted procedures for data entry of receiving in inventory raw

materials in an efficient manner to ensure management reports are

accurate and received on time.

. Created and deliver accurate financial and sales reports for sales,

customers and management team with marginal and variance information

utilizing report structure and graphs and Powerpoint presentation

materials.

. Received customer orders from various sources; enter orders into

production, release orders produced in a consistent order and manner

ensuring efficiency.

. Maintain direct communication with production floor to schedule orders

for release to traffic department.

. Assisted Human Resources and various other departments as needed

utilizing Microsoft software programs such as Word, PowerPoint, Excel,

and Access.

City of Chippewa Falls (part-time)

Billing Clerk

2000-2003

* Evaluated monthly meter reading reports for discrepancies in an accurate

manner and reported on them.

* Worked with AS400 software billing system, updating customer addresses in

correlation with USPS guidelines.

* Reorganized department customer files to decrease retrieval time and

increase accuracy in filing.

* Interfaced with customers over the phone regarding billing & account

inquiries/issues.

SGI (formerly Cray Research)

1991-1999

Administrator

* Effectively interfaced with departmental groups to conduct research and

resolve program issues to meet deadlines.

* Successfully planned and designed processes to track/research information

for company property management project.

* Created and maintained property management invoice system for new company

venture.

* Coordinated and maintained communication activities for renewing vendor

contracts.

EHS Program Coordinator/Administrative Assistant (EH&S Department)

* Expediently researched and implemented on-line viewing of company

Material Safety Data Sheets within project deadlines - increased

compliance ability of OSHA regulations.

* Successfully designed and maintained Midwest region EHS web page which

enhanced department communication to employees in WI and MN company

locations.

* On-going administrative support of maintaining environmental, industrial

hygiene and safety programs and processes.

TECHNICAL COMPETENCIES

Microsoft Word 2003 and 2007 (advanced proficiency)

Microsoft Excel 2003 and 2007 (advanced proficiency)

Microsoft Powerpoint 2003 and 2007 (advanced proficiency)

Microsoft Publisher (proficient)

Microsoft Outlook

Microsoft Access

Internet and web page authoring

EDUCATION PROFILE

Lakeland College-Chippewa Falls, WI

Bachelor of Arts Degree in Business Administration & Marketing - GPA 3.46

Graduated December 2007

Chippewa Valley Technical College-Eau Claire, WI

Medical Office Specialist-Diploma 1992

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