Administrative Assistant Customer Service
Resume:
JULIE HEINTZ
BLOOMER, WI ****4
************@*****.***
PROFESSIONAL PROFILE
* Experienced administrative professional with demonstrated ability to work
effectively in a fast paced, challenging environment.
* Exceptional people, organizational and problem solving skills.
* Ability to prioritize multiple projects and work independently or as part
of a team.
* Goal oriented, highly organized individual with strong attention to
detail.
* Creative and innovative problem solver with strong goal orientation.
* Effective communicator with a strong commitment to quality and
excellence.
EMPLOYMENT PROFILE
Aerotek / Short Elliot Hendrickson, Inc.
September 08-September 10
Corporate Administrative Manager
. Successfully set up new department process and procedures.
. Creatively obtained team members compliance in obtaining department
goals/objectives and meeting deadlines.
. Assisted in creating and editing technical documents, templates,
proposals while adhering to company standards.
. Effectively met deadlines in administrative responsibilities, conducting
research, created documents per specifications, and other administrative
functions.
. Supported managers, team members, and clients in varied communications
and updates in a timely manner.
Premium Waters, Inc.
HR/Payroll Administrator
December 06-August 08
. Successfully set up, administered and trained supervisors on payroll
timecard system for 125+ employees.
. Assisted with employee hiring process, screening, and reference checks.
. Received/Processed Purchase orders and handled AP duties.
. Coordinated and administered employee benefits enrollment and annual re-
enrollment.
. Worked with employees in answering benefit/payroll questions in a timely
and efficient manner.
. Created HR benefits presentation and policy materials for employee
meetings.
. Developed and maintained employee database for auditing and reporting
purposes.
Chippewa Valley Energy/EC Grow, Inc.
May 2004-December 2006
Accounting/Administrative Assistant/Customer Service Rep
. Communicated effectively with customers and vendors in an efficient
manner to ensure information is received and distributed for successful
customer/vendor relationships.
. Streamlined invoicing process in billing customers and created database
tools to ensure efficiency and accuracy of data entry process and
maintaining compliant files.
. Instituted procedures for data entry of receiving in inventory raw
materials in an efficient manner to ensure management reports are
accurate and received on time.
. Created and deliver accurate financial and sales reports for sales,
customers and management team with marginal and variance information
utilizing report structure and graphs and Powerpoint presentation
materials.
. Received customer orders from various sources; enter orders into
production, release orders produced in a consistent order and manner
ensuring efficiency.
. Maintain direct communication with production floor to schedule orders
for release to traffic department.
. Assisted Human Resources and various other departments as needed
utilizing Microsoft software programs such as Word, PowerPoint, Excel,
and Access.
City of Chippewa Falls (part-time)
Billing Clerk
2000-2003
* Evaluated monthly meter reading reports for discrepancies in an accurate
manner and reported on them.
* Worked with AS400 software billing system, updating customer addresses in
correlation with USPS guidelines.
* Reorganized department customer files to decrease retrieval time and
increase accuracy in filing.
* Interfaced with customers over the phone regarding billing & account
inquiries/issues.
SGI (formerly Cray Research)
1991-1999
Administrator
* Effectively interfaced with departmental groups to conduct research and
resolve program issues to meet deadlines.
* Successfully planned and designed processes to track/research information
for company property management project.
* Created and maintained property management invoice system for new company
venture.
* Coordinated and maintained communication activities for renewing vendor
contracts.
EHS Program Coordinator/Administrative Assistant (EH&S Department)
* Expediently researched and implemented on-line viewing of company
Material Safety Data Sheets within project deadlines - increased
compliance ability of OSHA regulations.
* Successfully designed and maintained Midwest region EHS web page which
enhanced department communication to employees in WI and MN company
locations.
* On-going administrative support of maintaining environmental, industrial
hygiene and safety programs and processes.
TECHNICAL COMPETENCIES
Microsoft Word 2003 and 2007 (advanced proficiency)
Microsoft Excel 2003 and 2007 (advanced proficiency)
Microsoft Powerpoint 2003 and 2007 (advanced proficiency)
Microsoft Publisher (proficient)
Microsoft Outlook
Microsoft Access
Internet and web page authoring
EDUCATION PROFILE
Lakeland College-Chippewa Falls, WI
Bachelor of Arts Degree in Business Administration & Marketing - GPA 3.46
Graduated December 2007
Chippewa Valley Technical College-Eau Claire, WI
Medical Office Specialist-Diploma 1992
[pic][pic]
Contact this candidate