Customer Service Sales

VICKI HILTON

Home: 813-***-**** Cell: 813-***-**** abhza0@r.postjobfree.com

SUMMARY PROFILE

Accomplished, results-oriented professional salesperson with over 12 years experience providing quality

customer service, lead generation and sales development. Excellent communications, interpersonal and

organizational skills. Highly motivated self-starter with extensive experience working in team environments.

• •

Selling and Presentation Skills Customer Satisfaction

• •

Cross Functional Collaboration Training and Development

• •

Sales Growth Lead Generation

• •

Customer Retention Recruitment

PROFESSIONAL EXPERIENCE

NEW YORK LIFE Insurance Company, Tampa, FL 1997-2009

Sr. Service Associate / Lead Generation

Performed extensive outbound-calling for lead generation to agents and partners throughout the country.

Conducted recruitment calls and convinced qualified, potential candidates to speak with company recruiters

and managing partners. Communicated product features, benefits and contract provision details to inquirers

and provided quality customer service to existing policyholders.

• Always achieved the highest level monthly and quarterly bonuses

• Consistently highest performing lead generator and recruiter

• Won award for “Sales Talk Champion” through company provided Dale Carnegie professional sales

training

• Increased sales by $17 million

• Received numerous complimentary letters from policyholders conveying dedication in providing

outstanding service

NATIONS BANK, Tampa, FL 1996

Customer Service Representative / Inside Sales

Performed extensive customer service handled incoming calls, resolved customer inquiries and complaints in

a high volume call center environment. Sold new products and upgraded services to clients.

• Resolved customer conflict issues and provided service within day-to-day banking operations such as

money market, personal business accounts, direct banking, answering over 147 calls daily

• Sold and upgraded products and services to existing customers

• Empowered to make decisions as to waive/enforce fees

• Acquired excellent customer retention skills

SOUTHERN EDUCATORS, Clearwater, FL 1995

Insurance Sales and Service

Initiated phone contacts to perspective clients, and met face to face with college-bound students and their

parents for complete sales presentation. Set up college funding through loans secured by life insurance

policies.

BACK TECHNOLOGIES, Everett, WA 1992-1993

Inside Sales / Customer Service

Sold medical equipment over the phone nationwide and provided ongoing customer service to clients.

• Consistently the top producer in generating sales for entire office.

VICKI HILTON Page 2

Cell: 813-***-**** abhza0@r.postjobfree.com

CONSUMER OPINION SERVICES, Everett, WA 1989-1990

Recruiter

Identified potential survey candidates and recruited qualified participants for market research studies.

Commission based position that was conducted face to face in a shopping mall environment.

• # 1 recruiter in generating business for the company

EDUCATION AND LICENSES

Life and Health Insurance license

Real Estate license

Word Processing, Ventura College, Ventura, CA

Business/Communications, Milton College, Milton, WI

Contact this candidate