Customer Service Sales

. . . . . . . . . . Tammy Anderson . . . . . . . . . .

**** ****** ***** ********, ********** 98248 360-***-****

. . . . . . . . . . . . . . . . . . . . . Overview . . . . . . . . . . . . . . . . . . . .

Fifteen years of professional retail experience. Demonstrated leadership abilities

empowering others to excel in their accomplishments. Proven capacity to gain the

confidence and respect of customers and coworkers. Creative problem solver with

the aptitude to develop visionary solutions. Positive team player with exceptional

communication and interpersonal skills.

. . . . . . . . . . . . . . . . . . . . Experience . . . . . . . . . . . . . . . . . . . .

Supervisor, Recreation Equipment Inc. (REI), Bellingham, Washington, Reno, Nevada 2003-2010

4 Acting supervisor for the clothing, footwear, camping, and customer service departments .

5 Coached, inspired, and gave feedback to all staff to ensure exceptional customer service .

6 Responsible for stock levels, following company visual standards, and sale set up.

7 Maintained an awareness of store sales, profit, expenses, and loss prevention.

Inside Sales, Nylatech, Everson, Washington 2003

8 Cold called previous and potential customers regarding purchase of Nylatech materials.

9 Calculated, quoted and submitted work orders to fulfill customers’ requests.

10 Utilized company database for input and updating of customer information, quotes and

orders.

11 Performed shipping and receiving duties assisting shipping manager.

Buyer, Berkan Medical, Bellingham, Washington 2000 2003

12 Instrumental in achieving a $200,000 profit by maintaining a clientele of over sixty

customers.

13 Researched, located, ordered and delivered medical products to clients.

14 Responsible for purchasing medical equipment for sales floor and to fulfill orders.

15 Utilized the UPS computerized system to handle shipping and receiving duties.

Department Sales Manager, Bon Marche, Bellingham, Washington 1995 2000

16 Managed daily operations and employees of house wares/china/home décor departments with

annual sales of $3 million.

17 Consistently achieved quarterly sales increases and incentives.

18 Supervised inventory, merchandising, customer service, product assortment, and stockroom

organization.

19 Facilitated strategic product promotions and in store sales events.

Store Manager, Kits Camera, Bellingham, Washington 1992 1995

20 Responsible for hiring, training, and employee sales.

21 Managed the Alaska store from loss to profit in six months.

22 Managed and maintained a one hour photo shop.

Assistant Manager, Footlocker, Bellingham, Washington 1989 1991

23 Assisted store manager with management duties of retail athletic footwear store.

24 Trained new hires in company policies and procedures.

25 Responsible for payroll, budgeting, inventory control, sales, team building, and sale set up.

26 Consistently one of the five top salespeople.

. . . . . . . . . . . . . . . . . . . . Education . . . . . . . . . . . . . . . . . . . . .

Computer Accounting Degree, Cascade Business College, Bellingham, Washington 1988

AAS Degree, Skagit Valley College, Mount Vernon, Washington 1979 1982

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