Customer Service Manager
Resume:
Sonora, CA ***** (***) 209-***-**** -cell
*********@*****.*** Jim schornick
Objective My objective is to be employed in an environment that
is team oriented while promoting independent
thinking, as well as one that is challenging and
progressive. I am seeking a long-term position where
I can exercise my abilities to achieve positive
results in my daily duties.
Experience February 2010 - Present Humane Society of Tuolumne
Jamestown, CA
Supervisor - Jeffrey Boyd 209-***-****
General Maintenance/Kennel Assistant
Perform all aspects of grounds maintenance.
Train and supervise volunteers while on duty.
Supervise community service and work release workers
on grounds.
Feed, vaccinate and exercise an average of 25 dogs
per day in the kennel.
Clean and sanitize kennels according to policy and
procedure.
Responsible for safety with all animals and public
while on duty.
Conduct safe adoptions of animals.
Independently operate cremation services and
machinery.
May 2009 - Oct. 2009 Western Regional Delivery
Service Tracy, CA
Supervisor - Craig Lamentia 209-***-****
Terminal Manager
Managed and directed 12 drivers and all warehouse
personnel, including but not limited to hiring,
evaluations and terminations.
Facilitated safety meetings and ensured safe
operations.
Dispatched trucks, scheduled all loads, tracked using
Nextel and GPS.
Managed receipt and disbursement of freight,
conducted inventory control.
Performed general warehouse work and operated a
forklift.
Made use of Class A license with Hazmat and Tanker
endorsements as a driver if/when needed.
Ordered all office, truck and warehousing supplies.
July 2005 - May 2009 Numark Transportation
San Leandro, CA
Supervisor - Dave Kirker 510-***-****
Terminal Manager
Managed and directed all aspects of 7 drivers and all
warehouse personnel.
Facilitated general and safety meetings and ensured
safe operations.
Conducted quality control and inventory control.
Performed inspections on vehicles, safety, and
product.
Used Nextel and GPS systems for tracking drivers.
Used Microsoft Office and Outlook regularly, AS400
and 10-key.
Made use of Class A license as a driver if/when
needed.
Quoted pricing on services, performed high quality
customer service.
Responsible for dispatching and scheduling.
Performed basic maintenance and upkeep on equipment.
Feb. 2004 - July 2005 Sierra West Express
Sacramento, CA
Supervisor - Mel James
Dispatcher/Operations Manager
Dispatched all trucks and scheduled/routed all loads.
Assisted in managing 10 drivers and all warehouse
personnel.
Conducted inventory and quality control.
Responsible for all office duties including filing,
data entry and 10-key.
Used Microsoft Office and Outlook regularly.
Answered multi-line phones, performed high quality
customer service.
Feb. 2002 - Feb. 2004 California Sierra Express
Sacramento, CA
Supervisor- Steve Macdaniel 916-***-****
Dispatcher
Dispatched 22 trucks and scheduled loads.
Prepared all documents for drivers, responsible for
billing.
Was required to multi-task in a fast paced
environment.
Used computer daily, conducted data entry and used
10-key.
1998- Feb. 2002 All Van Transportation
Sacramento, CA
Supervisor - Mike Ausmus
Dispatcher/Operation Supervisor
Responsible for all dock operations.
Managed 14 drivers and all warehouse personnel.
Dispatched and managed all office duties.
Billing, data entry, rate quotes and customer
service.
Used Class A license to drive if/when needed.
Education/ 1987-1990 Santa Teresa High School San
training Jose, CA
Earned high school diploma
2007-2008 Numark Transportation
San Leandro, Ca
Hazmat Training, Formal management training
Other Experience
AND REFERENCES My experience includes 20 years retaining a Class A
license and 13 years of management and terminal
operations. I have some construction, roofing, retail
and maintenance background as well. My experiences
make me a strong candidate for this position. I have
a strong work ethic and keep a positive attitude in
everything that I do.
Jeff Boyd Executive Director of The Humane
Society 209-***-****
David Patchenson Slot Technician/Black Oak Casino
Doryene Rapini Graphic Designer/Columbia
College 209-***-****
Additional references available upon request.
Contact this candidate