CURRICULUM VITAE
Anjali Gupta
Apt 527,
Hartford, CT – 06105
USA
Email: **************@*****.**.**
Ph. # 860-***-**** (Home)
______________________________________________________________________
Professional Qualification:
1. Pursued one year Post Graduate Diploma in “Public Relations Management” from Young Women’s
Christian Association (Y.W.C.A), New Delhi, India, 2001
2. Pursued “Swift India” (Computer Course - Microsoft Office) from NIIT, New Delhi, India.
Educational Qualification:
Qualification Board / University School / College
MBA(Human Resources) Pune, India Symbiosis Institute of Management
Year 2003 Studies
Bachelor of Commerce Delhi University, New Delhi, India Gargi College
Degree, Year 2000
12th Grade, Year 1997 CBSE Board, New Delhi, India Ahlcon Public School, Delhi, India
10th Grade, Year 1995 CBSE Board, New Delhi, India Ahlcon Public School, Delhi, India
Professional Experience in USA:
• At present Volunteering for VNA-Healthcare Inc (Hartford-CT).
Project: “Patient Satisfaction Survey-Quality Management”. The purpose of this project is to get
maximum feedback from our patients to improve the quality of services rendered.
My role is to call (random basis) the current patients of VNA Healthcare all over Connecticut and ask them a
set of certain questions and compile their feedback in a way which can help to increase the standard of service
provided and also forward any concerns and suggestions to the right person.
• (Since July 2010 ) Presently volunteering at Covenant Preparatory School, Hartford, CT for Development
Department. Covenant Preparatory School is an independent, tuition-free middle school for boys from under-
served families in the City of Hartford. The Development Department of the school is the backbone of the
entire school system which is continuously involved in creating awareness about the school throughout the
society and also creating funds.
I assist the Director, Development Department with:
Managing student information, prepare documents, updating school directory, creating name badge for staff,
students, trustee, e-mailing to our community of supporters, including donors and volunteers, assisting inter
department duties, printing document after drafting, photo-copy, filing,organizing documents, cataloging and
variety of organizational task that are important to the operation of the school. Most of work is done using
word document and creating spreadsheets on Apple iMac. (Mostly word and excel)
• Worked as a Volunteer at Mi Casa Community Center, Park Street, Hartford, CT for tax preparations.
My role was to greet visitors, check appointments and help people fill the tax forms with answering any
queries.(Jan/2010- April/2010)
CV of Anjali Gupta, **************@*****.**.**, (Home) 860-***-****, (Mob) 860-***-**** 1/2
Professional Experience in India:
Company Name Job Profile Job Description
GE Capital Services Customer Back Office work for Suzuki.
• Receiving Inbound calls (query from customer like
Limited. Service
(Nov/2003-Feb/2005) Associate price, product place, promotion).
• Making Outbound calls (reminder calls, courtesy calls,
survey calls, follow-up calls and email to vendors,
dealers and customers.)
• Call evaluation to check the quality of calls.
• Did Mentoring for newly hired.
Dun and Bradstreet Research Collecting various information about companies like their
Information Services Associate turnover, line of business, creditability, head count etc.
• Quality check of collected data through cross checking
India Private Limited(A
credit rating company) with forms and complete the information required
(Sep/2001-Dec/2002) Updating global database and keeping track of data records for
different regions.
Achievements at Work in India
1. I handled maximum calls in a month at GE which resulted in highest sales for that month. I have won
“Star of the Quarter” award because of best quality of my work.
2. Started weekly complaint process where I used to collect and sort complaints received from all parts of
country and segregate them into various categories and then forward the same to Regional Heads and
later do a follow up.
References in USA:
Ms. Susan C. Wright Ms. Karen Connal Ms. Lynda Hunter Williams (Site Manager)
(Development (Development Director)
Associate Volunteer YWCA Growing Tree Early Learning Center,
Coordinator) Covenant Preparatory School Hartford, CT
Work #860-***-**** Work # 860-***-****
VNA Healthcare Inc. Cell #860-***-**** Cell # 860-***-****
Work# 860-***-****