Engineer Customer Service
Resume:
Robert Grill
Clermont, FL 34711
******@***.**.***
____________________________________________________________________________
__
Field Service Engineer
Customer service professional with proven and extensive experience
supporting and servicing computer-controlled precision electro-mechanical
equipment. Able to troubleshoot and repair complex systems including
digital, analog and RF circuitry down to the component level. Analyzed
service problems determining if they were software or hardware related.
Supervised and implemented installations of systems worldwide. Developed
and conducted training programs which included operations theory and hands-
on experience. Work well independently and as team member. Have held
Department of Defense security clearance.
Professional Experience
EASTMAN KODAK COMPANY, Rochester, NY 2001 -
2010
Field Engineer, Southeast Region
Installed, calibrated and repaired CTP (computer to plate) laser-imaging
devices and server workstations. Supervised production line start up,
acceptance testing and system sign off. Provided training to operators,
maintenance personnel and production line managers. Upgraded hardware,
firmware and software.
. Lead Field Engineer on the highly profitable Trendsetter News product
line.
. Provided hands-on training and remote support to regional Field
Engineers resulting in streamlined operations.
. Proactive preventative maintenance and on-site engineering upgrades
increased machine reliability and greatly improved customer satisfaction
survey results.
. Provided technical sales engineering support and developed numerous
sales leads as member of the Customer Care Program.
SPEEDLINE TECHNOLOGIES/COOKSON ELECTRONICS, Franklin, MA 1995 - 2001
Field Service Engineer, Southeast Region
Installed, calibrated and repaired computer-controlled equipment used in
the precision manufacture of circuit card assemblies. Provided training to
operators, maintenance personnel and production line engineers at customer
locations. Participated in beta site testing, production line start-up and
process refinement. Provided technical sales engineering support.
. Received numerous commendations for achieving goals of total customer
satisfaction. Nurtured a high level of customer trust and confidence.
. Developed knowledge and skill levels that ensured rapid diagnosis and
repair of customer equipment.
Robert Grill Resume (continued)
CARDION INC., A SIEMENS COMPANY, Woodbury, NY 1984 - 1994
Field Service Engineer
Installed, aligned and repaired navigational systems and primary radar
systems. Constructed, tested and modified engineering circuit designs.
Developed and conducted performance-based equipment training while on long-
term contract assignments with the United States Air Force. Supervised and
provided training to installations teams world-wide.
. Worked closely with engineering to expedite system development.
. Achieved successful acceptance testing and sign-off of initial systems.
. Lead Field Engineer on the successful VORTAC program.
. Successfully adapted to international assignments developing positive
relationships with local nationals in Korea, Japan, Norway and Bahrain.
Technical Education
Certificate - Electronics Technician, Suburban Technical School, Hempstead,
NY
Certificate - Excellence in Service, Talent Point, Alexandria, VA
Contact this candidate