Quality Assurance Software

Frances Lang

**** **** ******* ****** *****, Apt. 534

Austin, Texas 78735

*******@*******.*** 512-***-****

www.linkedin.com/in/franlang

A leader with extensive experience in demanding work environments and a

proven ability to prioritize business needs, then implement creative

solutions. Consistently demonstrates a passion to exceed organizational

goals by improving customer satisfaction, improving quality and reducing

cost. An enthusiastic and competitive professional with substantiated

successes in Technical Training, Curriculum Development, and Software

Design.

Software: CA Plex (aka AllFusion Plex, Advantage Plex, COOL Plex,

Obsydian) for web, client/server and 5250 applications, Websydian Express

for web applications, Worksoft Certify, CMFirst Matchpoint, Adobe

Captivate, Microsoft Office 2003 and 2007, SnagIt, SharePoint, GoToMeeting

Hardware: Windows 95, NT, 2000 PRO, XP PRO

AS/400, IBM iSeries

Programming Languages: C++, RPG, Java

Experience

Technical Trainer/Curriculum Developer/Application Consultant

ADC Austin, Austin TX 2005-2008

> Design and develop in-house instructor-led curriculum

for the CA Plex development tool and the ADC

Austin/Websydian WebClient development tool using the

ADDIE model

> Facilitate and deliver instructor-led courses in CA Plex

and Websydian web development tools

> Develop and maintain course content through research,

evaluation, and needs assessments

> Use Adult Learning Theory and subject matter

understanding to target and fulfill each client's needs

> Develop web-based training using Adobe Captivate

> Proofread and edit for American use a software

instruction manual originally written in another

language

> Document workflow processes for projects

> Create presentation materials and present a technical

session for an industry conference

> Install and support CMFirst Matchpoint, a change

management tool, for a major client

> Manage the QA testing team at a client site using the

Worksoft Certify testing tool

> Create a User's Manual for the Worksoft Certify testing

tool that is targeted toward IBM iSeries use

> Liaison between outsourcing company and internal project

managers for a Proof of Concept project

Programmer/Analyst

RFID Systems Inc., Temple, TX 2004-2005

> Maintain a warehousing/logistics software package using

AllFusion Plex 4.5 for 5250

> Customize applications for individual clients at various

release levels

> Coordinate with AllFusion 2E applications within the

product

Programmer/Analyst (consultant)

Affiliated Resource Group, Dublin, OH 1997-2001

> Develop mission-critical client-server applications at

clients' worksites, using Advantage Plex

> Experience complete life-cycle for projects, from

gathering requirements from existing system

> and users, to reviewing and modifying the database,

creating entities, designing workflow and

> functionality, coding, testing, and working with users

for implementation and acceptance

> Add functionality to an existing high-profile project

written in Advantage Plex

> Program in Advantage Plex with various versions of

Windows and IBM AS/400

> Major clients: Cardinal Health, Catholic Diocese of

Columbus

System Administrator/Programmer/Help Desk/Documentation

Specialist

Health Power HMO, Columbus, OH 1991-1997

> Develop and maintain user guides for the entire software

system

> Manage New Hire orientation to the computer system for

all employees

> Administer an AS/400 system for 70+ users

> Develop and maintain claims adjudication, customer

relationship management, and reports software written in

RPG II

Compositor

The Marion Star, Marion, OH 1978-1990

> Perform all job functions in the Composing Room of a

14,000 daily circulation newspaper

> Create a Process Workflow document for a specific job

function

Education

Franklin University, Bachelor of Science in Computer Science

Marion Technical College, Associate of Applied Business in

Data Processing Technology

Certifications

IBM Certified Specialist, AS/400 RPG IV Programmer, 2001

Volunteer Work

Food bank in central Texas: Quality Assurance role in an

Agile environment using Rally for collaboration

Contact this candidate