Customer Service Manager

Location:

Posted:

December 16, 2010

SONDRA JOHNSON

SHEVEPORT, LA ***18

******.*********@*****.***

OBJECTIVE

The opportunity to apply my knowledge, skills, and abilities as a customer service

professional to a superior organization. With a proven track record of success, I

feel I would be an excellent team member and look forward to working with my

future colleagues to contribute to the success of the organization.

EMPLOYMENT HISTORY

Customer Service Leader

Verizon Call Center - 2007-2010 Shreveport. LA

Working in an extremely fast paced high volume call center, my duties were to

receive customer inquires, service requests, billing questions and resolve any

concerns the customer may have had. I multi-tasked, resolved complex issues,

troubleshot problems, navigated multiple computer screens and used tact and

diplomacy at all times. As a team leader I had to provide training, support and

guidance to others, making sure proper procedures were followed resulting in the

best interest of the customer as well as the organization. I earned outstanding

performance reviews in speed, accuracy, and call volume, and was rewarded

employee of the month in consecutive months.

Office Manager.

Maid to Shine, Inc. - 2001-2007 Radcliff, KY

As the office manager of a residential and commercial cleaning service I

supervised the daily operations of the business. I generated bill of ladings,

reconciled daily transactions, scheduled appointments, signed for freight, quoted

prices, did payroll, ordered inventory, and managed a staff of several

employees. Used all office equipment; Phone, fax, computer, copier, printer, and

scanner. Used creative marketing strategies to increase sales volume. Filed and

maintained customer records and client ledger. Excellent written and verbal

communication skills.

EDUCATION

Central Texas College 2006-2007 Ft. Knox, KY