Customer Service High School
Resume:
Qiana Michelle Mann
#*
Suitland, MD 20746
Evening Phone: 301-***-****
Day Phone: 301-***-****
Email: *****.****@*****.***
WORK EXPERIENCE:
Suburban Floorcoverings 2/2009 - 4/2010
Landover, Maryland US
Salary: 27,040.00 USD Per Year
Hours per week: 40
CSR/Accounting Floater
Answer multi-lined telephones
Relate to customers in order to give the best customer service
Complete invoices and allocations for commercial and residential orders
ready for
processing
Calculate yardage and square footage for processing orders
Input faxed, online and telephone orders for processing
Completely process and prepare orders for the warehouse
Receive payables and process all billing invoices and credits.
Prepare outgoing checks and get signature from owner of company to disburse
checks.
File all checks and invoices properly.
Process payroll for all contractors.
Prepare contractor paychecks for distribution and file all paperwork for
payroll.
Kay Management 8/2008 - 1/2009
New Carrollton, Maryland US
Salary: 13.00 USD Per Hour
Hours per week: 40
Certified Leasing Specialist
Answer multi-lined telephones.
Fax, Xerox, scan, and print out paperwork.
Complete all paperwork and conduct lease signing.
Enter applications, notice to vacates, and work orders
into Jenark system.
Send and receive rental and employment verifications.
File, arrange, and rearrange applicant and resident files
for processing, approvals, and move-ins.
Walk and mini-model apartments.
Enthusiastically follow script for phone calls and walk-
ins to familiarize myself with the prospect
and what they are looking for.
Kay Management 7/2007 - 8/2008
Temple Hills, Maryland US
Salary: 34,100 USD Per Year
Hours per week: 40
Assistant Community Manager
Accept rental payments from current residents.
Calculate, post, copy and scan all monies and copies of monies into
Jenark and Adobe
Acrobat system.
Create, stamp, and batch all bank deposits and deposit slips.
Carry all payments to banking center to deposit.
File and store all batches in chronological file system.
Create and send letters of account balances/credit and upcoming
contractor
performances to residents.
Schedule contractors to perform duties in vacant and occupied apartments
Create purchase orders in full detail.
Full customer service professional
Certified Leasing Status
Manage a group of Certified Leasing Specialists.
Inspect apartments and make ready.
Create work orders for maintenance concerns and contractor concerns.
Process all complete maintenance and contractor work orders.
Kay Management 7/2005 - 7/2007
New Carrollton, Maryland US
Salary: 24,960.00 USD Per Year
Hours per week: 40
Certified Leasing Specialist
Answer multi-lined telephones.
Fax, Xerox, scan, and print out paperwork.
Complete all paperwork and conduct lease signing.
Enter applications, notice to vacates, and work orders
into Jenark system.
Send and receive rental and employment verifications.
File, arrange, and rearrange applicant and resident files
for processing, approvals, and move-ins.
Walk and mini-model apartments.
Enthusiastically follow script for phone calls and walk-
ins to familiarize myself with the prospect
and what they are looking for.
EDUCATION
Largo Senior High School
Upper Marlboro, Maryland US
High School or equivalent - 5/2001
GPA: 3.60
University of Phoenix Axia College Online
Phoenix, Arizona US
Some College Coursework Completed
5 Semester Hours
Major: Accounting
Everest University Online
Florida US
Currently Enrolled
Some College Coursework Completed
Major: Accounting
JOB RELATED TRAINING
July 2001-February 2002 US Army Fort Jackson, SC Basic Training. 75Bravo-
Personnel Administrative Specialist
REFERENCES UPON REQUEST
ADDITIONAL SKILLS: *Type 58-60wpm. * Windows XP, Professional, Home
Edition, and Media Center literate. * End Users literate * Jenark System.
Microsoft Advanced. GUNN System. Allocating. Invoicing.
Contact this candidate