Manager Sales

Allan D. Cairns

Gilbert, AZ ***** 480-***-****

********@***.*** http://www.linkedin.com/pub/allan-cairns/12/91a/543

CAREER SUMMARY

Accomplished District Manager with extensive experience managing and

supervising multi-unit, multi-faceted operations in marketing, customer

service, collections, training and all other facets of retail management.

Skilled natural leader with innate ability to motivate, teach and manage

staff to meet and exceed business goals. Superior interpersonal skills

build strong relationships and develop loyalty at all levels. Proven

ability to adapt and be effective in ever changing, fast paced and high

pressure environments. Determined high-achiever, committed to excellence

in all endeavors.

Expertise in:

Payroll Control Administration Scheduling

Employee Counseling Conflict Resolution Training

Recruiting / Hiring Financial Projections Presentation / Public

Speaking

PROFESSIONAL EXPERIENCE

Advance America, Phoenix, AZ 2006 - Present

Divisional Director, Operations

Manage all aspects of staffing and daily staff issues for 15+ centers, 40+

staff members, while communicating image consistent with company outlook.

Control all costs and budgets of $300K+ per month. Plan, coordinate and

follow up on all collection activity for division Complete all auditing

processes, monthly and quarterly. Prepare and present monthly and

quarterly revenue, collection and net profit projections. Direct and

ensure all training programs are completed, comprehended and utilized.

Prepare and present Quarterly Business reviews for Regional Director.

Ensured compliance with all federal and state regulations.

. Increased performance and team work of satellite centers by providing a

consistent presence, managing through systems and motivating and teaching

to provide exceptional service.

. Trained Area Managers and new DDO's which enhanced skill sets and

increased understanding of all portions of business with a clear

progression for career management.

. Acted as liaison between Regional Director / Corporate and centers

demonstrating exceptional communication and adaptability to changing

environments.

. Developed program for centers to track and react to payroll needs on

daily, weekly and monthly basis resulting managers being better able to

track budget expenses and division coming under budget for 3 consecutive

years. Program was implemented by entire region.

. Developed and implemented many tracking devices for Region to enhance

understanding of business which grew center growth profits.

. Troubleshot and resolved technical issues, quickly and effectively to

ensure center was operational and there was no negative impact on

business.

. Wrote and delivered training seminars on sales, collections and financial

understanding which contributed to increased sales and managers being

able to effectively detect fraud in market place and train their

employees on the process.

. Planned and coordinated all collection activities and developed tracking

systems that resulted in a better understanding of bad debt, creating

proactive approach to bad debt and achieving success against budget by

reducing bad debt 12%. Program was implemented by entire region.

. Received DDO of Region for Q3 and Q4 in 2009 by exceeding center growth

profit for both quarters.

Allan D. Cairns Page Two

DOLLAR FINANCIAL GROUP / MONEY MART, Phoenix, AZ 1999 - 2006

District Manager

Directed multi-unit management and managed operations for 15+ stores with

55+ employees. Provided extensive check cashing skills, both personally

and with phone authorization based on tiered authorization levels.

. Selected to troubleshoot other markets, many times, to analyze and

improve processes and coach personnel which improved store markets.

. Received multiple District Manager awards by demonstrating exceptional

training, employee relationship and process skills.

. Acted as the "Go To" person by consistently demonstrating a positive

approach to troubleshooting and an innate ability to know what do in

crisis situations.

. Developed and implemented collections seminar that was implemented region

wide. It was also recorded with the intent to go nationwide.

EDUCATION

. Central Michigan University, Mount Pleasant, MI

TECHNICAL SKILLS

Microsoft Office Word Excel Outlook PowerPoint

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