Administrative Assistant Customer Service

ERIC G. SMITH

** **** ******, ****** ******, NY *0977

Tele:845-***-****/Cell:845-***-****

*********@*****.***

EXPERIENCED ADMINISTRATIVE ASSISTANT

A highly qualified, diligent, detail-oriented and resourceful

Administrative Assistant with extensive experience in managing a diversity

of routine functions and completing projects within time and budget

restraints in a fast paced, computerized corporate environment while

reporting directly to executive management; highly organized; able to multi-

task effectively.

AREAS OF EXPERTISE

? Customer Service ? Schedules Appointments ?

Word Processing & Data Entry

? Communicates clearly & concisely ? Calendar Maintenance

? Database Management

? Problem Solving ? Travel Plans/Expense Reports ?

Records Meeting Minutes

? Billing & Invoicing ? Compose and/or Format Correspondence

PROFESSIONAL EXPERIENCE

GRACE CHURCH COMMUNITY CENTER, WHITE PLAINS, NY

AUG 2008 - AUG 2010

Employee Systems Coordinator

Accomplishments: Increased the reliability and integrity of information in

HRIS system by 80%, and reduced payroll adjustments by 90%.

? Developed and updated agency's payroll policy and procedures to increase

efficiency by establishing consistent

guidelines for both staff and Payroll Department.

? Devised orientation presentation and handouts to increase the awareness

of new employees to agency's policy and

procedure protocols, history, infrastructure and corporate environment.

? Analyzed payroll data and designed reports to assist executive management

in budgetary management.

COMMUNITY ACTION PROGRAM MAR

2007 - AUG 2008

Executive Administrative Assistant

Accomplishments: Informed, educated and increased public awareness by

devising agency's monthly newsletter; Designed inventory database to

monitor and control inventory.

? Devised agency's monthly newsletter to increase public awareness and

attract donors.

? Planned and organized community events that increased faith-based giving.

UNIVERSAL FIELD SERVICES

AUG 2005 - OCT 2006

Administrative Coordinator

Accomplishments: Designed interactive PDF forms that increased efficiency

and reduced paper trail by 50%.

? Developed filing system for concise and accurate record keeping.

? Designed client database in Access for large scale mailings and reports.

EDUCATION

MERCY COLLEGE B.S. - BUSINESS MANAGEMENT

JAN 2001

SOFTWARE

SKILLS

Proficient in Microsoft Operating Systems Windows 7, Vista,

XP/2000/1999/1995, Microsoft Office Suite applications: Word, Excel,

Access, PowerPoint, Outlook, Lotus Notes, Adobe Design 7.0 and ACT.

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