Administrative Assistant Customer Service

Gloria J. Roberts

Home-503-***-**** Cell-971-***-****

************@*.***

OBJECTIVE

My objective is to utilize my extensive organizational, administrative

skills and customer service experience in becoming a valuable addition and

asset to the company while achieving common business and personal goals.

SUMMARY OF QUALIFICATIONS

> 15 + years experience as an administrative assistant

> Outstanding sales/customer/client service

> Positive, efficient, organized, flexible, reliable and a team player

> Excellent written and verbal communication skills

> Computer savvy and adaptable

> Experience with MS Word, Excel, Outlook, Access, Oracle

EXPERIENCE

Evraz Inc NA Portland, OR

Aug., 2004 - Jan., 2009

Administrative Assistant, Purchasing & Materials

> Performed all administrative duties for department, including

assisting 5 buyers and supervisor.

> Executed all computer input and maintenance of vendor information,

insurance documents, contracts, premises entry documentation.

> Managed, organized and filed all Purchase Orders, contracts, vendor

and receiving records.

> Conducted annual mass mailing to vendors requesting donations for

company summer picnic, including receiving, cataloging and tracking

all donations distributed during and after the event.

> Prepared all vendor reports; handled department reception, telephone

duties, maintenance of office supplies and machines.

James T. Heinzel, Esq. Portland, OR Sept.,

1990 - Dec., 2003

Administrative Assistant

> Administered all facets of national contingent cargo insurance program

for truck brokers.

> Handled day-to-day operations, accounting duties, record-keeping,

claims information and customer service.

> Conducted extensive client business exclusively by mail and telephone.

> Prepared materials for and participated in national industry trade

shows.

Portland Distributing Company Portland, OR Sept.,

1986 - June, 1990

Administrative Assistant

> Managed complete administrative functions for Omni Brands import sales

department of a state-wide distributor of beer, spirits, wine and

specialty sodas. Assisted 5 buyers and department manager.

> Coordinated extensive event involvement in community.

> Represented company at state and regional trade shows.

> Conducted advertising and public relations with local media.

EDUCATION

BS in Secondary Education, English/French majors Northwest Missouri

State College

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