Customer Service Quality Control

Cristina A. Lima

***** ***** ***** **** **** Raton, FL 334**-***-**** ********@*******.***

Summary of Qualifications

Dedicated business co owner with over 15 years of successful career achievements the wholesale gemstones business,

including sales, purchases, and ongoing customer service. Goal oriented and focused on self development and education of

team members. Fluent in English, Portuguese and Spanish.

Key Skills

Microsoft Office Inventory Management QuickBooks

Office Management Expense Reduction Internet Proficient

Quality Control Specialist

Experience

Natural Color Company, Inc., Boca Raton, FL 1989 to 06/2010

Quality Control Specialist/Office Manager

• Sort gemstones into categories based on shape, size, color and quality

• Estimate wholesale and retail value of gems, following pricing guides, market fluctuations and other relevant

economic factors.

• Assist customers with product selection and special order placement.

• Manage office operations, billing and daily QuickBooks maintenance.

• Accountable for processing domestic and international shipments, including customs requirements.

• Develop and maintain relationships with suppliers.

• Initiate and contribute to expanding international business to South America.

• Automate all office functions, increasing efficiency and accounting accuracy.

• Hired, supervised, and evaluated employees’ performance.

M.P. Gems Corp., Los Angeles, CA 1986 to 1988

Inventory Manager

• Responsible for all procedures required in handling gemstones, from hand carrying to specific laboratories to

heat treatment process.

• Prepared daily reports.

• Expanded company image through national and international Gem Shows.

l 1982 to 1986

Bamerindus Bank, Brazi

Receptionist/Secretary

• Worked with customers on a daily basis managing their banking needs.

• Built excellent relationships with clients by providing highly personalized services

• Additional duties included filing documents, preparing daily financial reports and secretarial work.

Education

PBCC, Boca Raton, FL

Acquired some credit hours in Business Administration

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