Customer Service Management

Edward Swanson Jr.

**** * ****** . *******, ** **025

402-***-****

*********@***.***

CAREER SUMMARY

A dependable and dedicated business professional with a keen eye for

detail. Over seven years of experience in marketing support, logistics,

accounts receivable, accounts payable and office procedures. Skilled in

the areas of data analysis, account management, problem resolution and

customer service in a fast paced environment. A people-oriented individual

with outstanding relational skills and a winning team attitude.

PROFESSIONAL EXPERIENCE

GAVILON, LLC. / CON AGRA TRADE GROUP, Omaha NE 2001-2010

A global financial and commodities management firm

Trade Assistant,

Logistics, accounting and contract verification for domestic and

international grain marketing.

. Maintain rail shipping schedules for several domestic grain

elevators

. Reconcile sale and purchase contracts with customer contract

verification

. Maintain private rail car fleet through diversions and billings

. Generate EDI (electronic) rail bills of lading to facilitate

movement of grain on several national rail systems

. Analysis and distribution of documentation for the verification of

grain quality

. Settlement of transactions for the purchase and sale of grains

. Spearheaded the industry wide acceptance of electronic data exchange

. Maintained accurate grain inventory for several locations

EATON CORP, Omaha NE

1987-2001

Production of hydraulic components for the heavy equipment and

airline industry

Production Machinist

Operation and maintenance of metal working production machinery

. Skilled in operation of several cutting, multi spindle boring and

finishing machines

. Facilitated Production Improvement Team

. Maintained production schedule for department

. Preventive and break down maintenance of production and testing

machinery

EDUCATION / CERTIFICATION

Bellevue University, Omaha, NE

Bachelor of Science, Business Information Systems

ITT Tech, Omaha, NE

Associates of Applied Science, Computer Network Systems Technology

1000's of hours of continuing education over the course of career

emphasizing business management, merchandizing and Comp Tia A+

Certification.

VOLUNTEERISM

Boy Scouts of America, served as Goldenrod District Council member,

Troop Leader, Woodbadge Recipient, Director of Train the Trainer,

Director of District Scout O Rama

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