Sales Customer Service
Resume:
Andrew J. Rupp
Grand Island, NY *4072
***********@***.***
Objective
To obtain a position in Customer Service and/or Marketing that will offer me
challenges and allow me to grow both personally and professionally.
Qualifications
Excellent written and oral communication skills
Extensive knowledge of administrative and clerical procedures such as managing files
Vast experience with personal computers, all Microsoft Windows applications
Remarkable ability to multitask and organize
Skilled in being attentive to client needs and challenges
Outstanding team player as well as the ability to fulfill tasks independently
Consistently willing and able to assist fellow co workers with specific challenges
Always willing to accept new responsibilities while paying close attention to detail
Education
September 2005 August 2008
Associates of Business Administration
Bryant & Stratton College Buffalo, NY
4.0 overall GPA
Received Deans List honors
Work Experience
March 2010 – Present
Marketing Development Associate
Ingram Micro Williamsville, NY
Creates product warranty quotes for Cisco products
Maintains accurate company records for filing and preservation
Communicates answers to resellers about their Cisco quotes.
Generates quotes for largest focus account (CDW)
September 2007 – December 2009
Lead Generation Specialist
Channel Source Direct Williamsville, NY
Handled incoming/outgoing call in call center for software inquiries and orders
Generated sales leads for SAP Software Sales Representatives
Scheduled and coordinated sales appointments for software service upgrades and
implementations
Qualified sales leads before submitting them to the Quality Assurance
Department for approval
Exceeded monthly lead generation goals by 75 percent
Followed departmental policies and procedures
Retrieved and updated company records for filing and safeguarding in CRM
Assisted management with training and preparation of new employees
Maintained information in Microsoft Excel sales pipeline tracking
July 2002 July 2004
Shift Manager
Tim Hortons Lancaster, NY
Trained new employees with baking and cash register procedures
Balanced cash registers and ran daily bank deposits
Certified with Serv Safe training (2003)
Aided employees with safety and OSHA training
Documented employee files when needed
Was responsible for merchandising according to corporate standards
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