Manager Years Experience

***** **** *** * . ******** MN *****

PHONE 651-***-**** . E-MAIL ****.******@*******.***

John NeenaN

Summary of qualifications

Passion for Customer Experience as a practice - 12

years experience

User Experience Research Manager - Usability and

Research

Usability Analysis, Interaction Design, Marketing

Research contractor

Software/Hardware design for Usability Testing

Usability Professionals Association (UPA) - 3 yr

leadership roles

Passion for life (more than 12 years experience)

Family focus

Volunteer/Community activities past and present -

UPA (Board), Carpenter Nature Center, 4H, Empower

Nepal Foundation (Board), Peace Corps

Technical college teacher

Hobbies include gardening, bread baking,

backpacking

Professional experience

2004-Current U.S. Bank St Paul MN

User Experience Manager - Usability and Research

Managed the Usability and Research group with

direct reporting of up to five Usability Analysts

Responsible for the online-Accessibility efforts

for U.S. Bank

Led many User Experience design efforts beginning

with in-person and online surveys, field studies,

heuristic evaluations, expert reviews, design,

information architecture, and usability studies

Conducted field studies for multiple product areas

Created visual mockups (hand-drawn and Visio) for

design discussions and usability testing

Have over ten years of usability testing

experience, including web sites, ATM's, physical

systems

Have used Question Pro, and Survey Gizmo for pop-up

surveys

Managed team members working in diverse areas of

Social Media, Search, Mobile, Ethnography and other

primary research

2002 - 2004 Adaptive Avenue St Paul MN

Principal in Internet Startup

Worked with the founder to identify and develop

potential profit opportunities for a patented web

tool

Member of the Board of Directors (past as CIO,

currently as an advisor)

1998 - 2002 Neenan Partners Inc. Hastings MN

Owner and principal consultant

Research consultant for numerous local and national

firms including 3M, U.S. Bank, Northern States

Power, Arundel Street Consulting, Phillips Medical

Designed, built, and marketed a software/hardware

recording system for usability testing called Twin

View

1995 - 2000 Contract Training and Teaching St Paul

MN

Corporate software trainer and Technical College

teacher

State of Minnesota, Minnesota Department of Health,

Dakota Technical College, St Paul Technical College

Professional memberships

Usability Professionals Association (UPA)- 10 years

Minnesota Interactive Marketing Association (MIMA)

- 4 years

Computer Human Interaction (CHI) - 6 years

Education

1982 - 1984 University of Minnesota St Paul MN

B.S. Agronomy and Plant Genetics

International development focus

1973 - 1977 University of Missouri Columbia MO

Business Administration - 4 years

Objective

My objective is to bring research leadership into

an organization to help them capitalize on the

value of a user centered focus.

I have a real and grounded passion for people and

have a strong sense of empathy. When I discovered

the User Experience Research field, I knew this is

where I belonged and have continued to grow in

experience and knowledge ever since. I was raised

in a family with a small business focus. There

needs to be a combination of user experience with a

strong focus on making an organization more

profitable and stable.

I have worked to bring the practice of Usability

and Research to a repeatable process. I use many

tools in this process including heuristic analysis,

primary research, usability testing, A-B testing,

stakeholder interviewing and others. Understanding

who the users and stakeholders are, what their

goals and needs are, what their environment is and

how to bring value to the user and the organization

is really my guiding principal for User Experience.

A true leadership role in user experience research

ensures balance between the needs of the

users/customers with the needs of the organization.

Contact this candidate