Vice President Director
Resume:
CATHY M. HERREN
**** ****** **** ****. *: 904-***-**** / C: 904-***-****
Jacksonville, FL 32246 abhz4t@r.postjobfree.com
PROFESSIONAL SUMMARY
Multi-faceted Analyst with extensive administrative, planning, and research
experience at a major insurance organization. Proven ability to synthesize
key findings and recommend appropriate business approach. Combines
interpersonal, intuitive and effective planning skills to administer
corporate procedures. Leads by example, relies on experience and judgment
to plan and accomplish goals. Expertise includes:
Strategic Planning and Budgeting Research Analysis
Vendor Contract Negotiation Proficient Administrative Support
Expenditure Control, Monitoring & Skillful application of Process
Reporting and Procedures
PROFESSIONAL ACCOMPLISHMENTS
blue cross/ blue shield of Florida- Jacksonville, FL 1970 - 2009
Research Analyst - Primary Market Research (2006 - 2009)
Conducted primary market research to distill specific market information to
support improvement of products and services. Managed research studies,
analyzed results, synthesized appropriate key findings, and shared findings
to staff at appropriate levels of the organization.
Key accomplishments:
Managed the research effort that provided business evidence as to which
community programs would best match specific market climate in Florida,
led to optimizing the community programs budget.
Led utilization of company's employee-network group as a research-focus
group that resulted in reduction of market research costs.
Assumed new role as market researcher, while continuing plan & budget
management role for division.
Budget Analyst - Marketing Group (1994 - 2006)
Developed, communicated and integrated annual plan & budget processes for
Marketing Group. Responsibilities included human resource activities and
vendor contract responsibilities.
Key accomplishments:
. Under tight deadlines, developed annual reporting and budget, which led
to identifying alignment of day-to-day work to corporate objectives,
which included adherence to plans and expenditure controls.
. Initiated department standard operating procedure for contract due
diligence procedures to improve time management of research analysts and
faster turnaround for contract completion.
. Led business effort to design a web-based 'project-tracking' tool to
track progress of market research projects which developed into automated
project reporting.
. Participated in development of company's new human resources "management
self-service tools", which led to significant labor savings.
CATHY M. HERREN
Page 2 H: 904-***-**** / C: 904-***-****
Executive Assistant to Senior Officer (1984 - 1994)
Performed high level administrative work involving the use of independent
judgment and personal initiative in support of Senior Vice President:
Key accomplishments:
. Relieved the executive of administrative type functions in order to
increase the time the SVP had available for executive-level
responsibilities.
. Handled a wide variety of situations and conflicts involving the clerical
and administrative functions of the office.
. Maintained strict confidentiality of privileged information obtained in
the course of work.
. Proactive in filtering all communications, performed appropriate research
and managed resolution when possible, prior to working with SVP.
. Based on expertise of company processes/procedures, selected to
participate in development of company's new secretarial training modules,
which led to increased efficiencies among administrative procedures.
TECHNICAL/COMPUTER SKILLS
. Microsoft Office 2003 and Windows XP (Word, Excel, PowerPoint)
. Procuri Contract Management System
. People Tools Budget Explorer System
. PeopleSoft Human Resource Applications
EDUCATION & CERTIFICATIONS
. Professional Researcher Certified (PRC)
. Burke Institute - Marketing Research Methodology & Application Program
. Six Sigma Yellow Belt Certified
. Project Management Application Certificate
. Florida Community College of Jacksonville (22 credit hours AA)
AFFILIATIONS
Member, American Management Association
Member, Marketing Research Association
REFERENCES
Mr. D. Robert Haley
Director, Health Administration Programs
University of North Florida
904-***-**** (Office)
abhz4t@r.postjobfree.com
(Past Director of Market Research for BCBSFL)
Mrs. Dotti Schechter, Director
Blue Cross and Blue Shield of Florida, Inc.
abhz4t@r.postjobfree.com
Mr. David Pizzo, Vice President
Blue Cross and Blue Shield of Florida, Inc.
abhz4t@r.postjobfree.com
Mr. Brian T. Mickley
Operations Director
Petros Financial Services, Inc.
Brian. abhz4t@r.postjobfree.com
(Past Director Blue Cross Blue Shield of Florida, Inc.)
Mrs. Melissa Rehfus, Vice President
Blue Cross Blue Shield Association
Chicago, IL
abhz4t@r.postjobfree.com
(Past Vice President of BCBSFL)
Mr. C. R. Richards
(Retired senior vice president BCBSF)
44 Village Walk Drive
Ponte Vedra Beach, FL
REFERENCES
Mr. D. Robert Haley
Director, Health Administration Programs
University of North Florida
904-***-**** (Office)
abhz4t@r.postjobfree.com
(Past Director of Market Research for BCBSFL)
Mrs. Dotti Schechter, Director
Blue Cross and Blue Shield of Florida, Inc.
abhz4t@r.postjobfree.com
Mr. David Pizzo, Vice President
Blue Cross and Blue Shield of Florida, Inc.
abhz4t@r.postjobfree.com
Mr. Brian T. Mickley
Operations Director
Petros Financial Services, Inc.
Brian. abhz4t@r.postjobfree.com
(Past Director Blue Cross Blue Shield of Florida, Inc.)
Mrs. Melissa Rehfus, Vice President
Blue Cross Blue Shield Association
Chicago, IL
abhz4t@r.postjobfree.com
(Past Vice President of BCBSFL)
Mr. C. R. Richards
(Retired senior vice president BCBSF)
44 Village Walk Drive
Ponte Vedra Beach, FL
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