Customer Service Sales
Resume:
John N. Hollern
Lancaster, PA *7602
jnhollern @comcast.net
Energetic Professional with demonstrated ability to develop and implement
profitable operational plans. Strong leadership skills, organizational
ability and team building combined with product development and decisive
negotiation skills. Computer literate in MS Office Suite, the Internet and
industry-specific software.
EMPLOYMENT EXPERIENCE
Director of Sales and Marketing
Joseph Machine Company, Dillsburg PA August 2009-
March 2010
. Directed the North American sales efforts of the company driving
revenue growth by 20%.
. Administered the sales, marketing, advertising and customer service
functions of the company.
. Developed an annual budget and established quarterly targets to
promote accountability within the sales team and for use as a tool in
effective resource planning.
. Formalized and implemented processes and procedures for the review of
quotations and for gathering more precise information at the
beginning of the sales process.
. Reviewed contract documents to ensure accuracy and completeness prior
to signing.
. Contributed to the reshaping and redesigning of the company website.
. Conducted market research in the Solar Panel industry as a new
potential market opportunity.
. Established strategic partnerships with two equipment manufacturers to
compliment and complete the company's product line, creating
additional business opportunities.
Business Unit Manager
Ecore International (formerly Dodge-Regupol Inc.), Lancaster PA 2004 -
2008
. Provided oversight for Automotive and Industrial Business Units,
developing annual budgets.
. Presented and reported to the Board of Directors on business unit
performance at semi-annual Board meetings.
. Executed company's strategic plan through implementation of strategic
sales initiatives and designing the marketing plans for two business
units.
. Formalized and documented processes and procedures for ISO 9000
certification.
. Prepared and negotiated contracts with customers and the U.S.
government. Developed pricing programs and price lists.
. Facilitated product development, establishing specifications and
developing modifications to meet customers' requirements.
. Provided technical support for portfolio of automotive and industrial
products.
. Managed all aspects of company's involvement in human space flight and
aerospace defense programs.
. Significantly improved margins by 14% in the automotive business over
the past 1.5 years.
. Launched company's emerging international business, amounting to $200K
of revenue.
. Secured additional $500K of business and acquired the market share of
a competitor after the company ceased operations.
. NASA Space Flight Awareness Launch Honoree.
. Established two strategic partnerships using the Cradle to Cradle
Design model, engineering materials for an environmentally intelligent
product lifecycle.
Resume of John N. Hollern page 2
Industrial Division Sales Manager
Dodge-Regupol Inc. Lancaster, PA 1993 - 2003
. Directed sales efforts for account base of approximately 600 active
customers. Cultivated long-term, mutually beneficial relationships
with key customers.
. Contracted with vendors for material conversion and fabrication to
meet customer requirements.
. Served as corporate Logistics Manager, selecting core group of
carriers to fulfill the company's transportation needs.
. Guided process for selecting and opening off-site warehouse locations.
. Conceptualized web-based extranet customer service tool that enabled
customers to access order tracking, shipment tracking and information
retrieval in real time.
. Initiated both internal and external product testing to secure product
certification.
. Chaired ASTM F03-30 Sub Committee which developed a new classification
system for gasket materials. Participated in activities of Technical
Committee of the Gasket Fabricators Association.
EDUCATION TRAINING
Bachelor of Arts in Psychology: West Chester University, West Chester, PA
Diploma, College Preparatory: Steelton-Highspire High School, Steelton,
PA
PERSONAL DATA
My hobbies include reading, home improvement projects, numerous athletic
activities and spending time with family and friends. I am a PIAA
basketball official and enjoy volunteering with people of all ages.
REFERENCES
Available upon request.
Contact this candidate