Administrative Assistant Customer Service
Resume:
STEPHANIE L COLMER
New Hartford, CT 06057
OBJECTIVE: To obtain a challenging and diversified position that will
further advance existing skills as well as establish
additional skills in the computer/desktop publishing industry.
EDUCTION: Manchester Community Technical College
Teikyo Post University
Ellington High School - Diploma June 1988
- Honor Roll Student
EXPERIENCE: Project Management Assistant - Groundwater & Environmental
Services, Windsor, CT, January 2008 to December 2010
. Complete routine assignments including but not limited to:
scheduling, management along with various office duties
including report generation/ edits, monthly office budget
reporting submittals)
. Assist Project Managers with client contact
. Assist Finance Department with project setup, budgets and
or change orders associated with proposals
. Assist Accounts Payable with coding invoices, pre-bill and
client invoice submittals along with associated invoice
backup and research as needed
. Ability to handle multiple, time sensitive projects
. Database tracking in various areas
. Timesheet and expense report oversight and training
. Responsible for A/V Setup for client and employee
presentations
. Proficient in Microsoft programs and Adobe Acrobat programs
. Answer multi-line phone system; Receive and sort mail
Office Administrative Assistant - BSC Group, Inc.,
Glastonbury, CT, April 2006 to September 2007
. Word-processing using Word for staff of 18
. Tracking of seminars, meetings, vacation schedules, etc. on
Groupwise Calendar system
. Preparation of check requests for professional fees,
seminars, meetings and contributions
. Binding and preparation of reports using Word and GBC
Binding Machine
. Data entry into Sema4 Accounting system for project set-up,
project reports
. Ordering, upkeep and inventory of supplies, both office
oriented and field equipment using Purchase Order database
. Use of Blackline machine for oversized drawing reproduction
. Extensive contact with outside clients/customers regarding
a number of various issues
. Organization of project/office meetings, including ordering
and set-up of food
. Completing general office duties including answering phone,
typing, filing, sorting and distribution of mail.
Administrative Assistant - Lenard Engineering, Storrs, CT,
March 2005 to February 2006
? Word-processing using Word for Staff of 14
. Binding and preparation of reports (Word) and bid packages
(Adobe PageMaker)
. Data entry into Excel spreadsheets and Access databases
. Assist with Accounts Payable processing
. Operating seven line phone system
EXPERIENCE: ? Ordering, upkeep and inventory of
supplies, both office oriented and field equipment using
(continued) Purchase Order database
. Use of Blackline machine for oversized drawing reproduction
. Extensive contact with outside clients/customers regarding
a number of various issues
. Completing general office duties including typing, filing,
sorting and distribution of mail
Tech B - (Env. Compliance & Training) Northeast Utilities,
Berlin, CT, June 1998 to Aug 2004
. Administrator to Lotus Notes Databases containing
Environmental Documentation, SPCC Plans and Regulatory
Permits
. Interdepartmental communication for external upkeep of
databases
. Preparation and upkeep of departmental website as well as
assistance with internal website
. Assist surrounding departments in technical questions
regarding Excel, PowerPoint, Word or general procedures
. Design of two quarterly newsletters produced by Env.
Regulatory Affairs using QuarkXPress and PhotoShop
. Responsible for training employees in the operation of
Lotus Notes based databases
. Responsible for overseeing training records for
Environmental courses using Aspen
Secretary A - (Env. Compliance & Training) Northeast
Utilities, Berlin, CT, March 1997 to June 1998
. Word-processing using Word for staff of 6
. Backup for secretary staff of 5 (including Executive
Secretary)
. Preparation of presentations using PowerPoint
. Completing general office duties including typing, filing,
sorting & distribution of mail
. Backup to Technician in Administration of Database
. Weekly approval of timesheets for department
Admin Assistant- Environmental Risk Limited, Bloomfield, CT,
August 1994 to March 1997
. Word-processing using WordPerfect 5.1 for staff of 12 -
preparation & binding of reports
. Assisting Marketing Department with database inputting and
bulk mailings
. Completing general office duties including typing, filing,
phones, sorting & distribution of mail
. Knowledge of Word, Excel, and PowerPoint
Word processor - Malcolm Pirnie, Inc., Middletown, CT, October
1993 to August 1994
. Word-processing using WordPerfect 5.1 and 6.0 for staff of
14
. Preparing and biding of reports
. Ordering and upkeep of supplies
. Operating seven line phone system
. Knowledge of Lotus 1-2-3 and basic knowledge of Supercalc
. Periodically inputting timesheets
. Knowledge of gINT Software (boring logs and fence diagrams)
. General office duties including typing, filing, sorting,
and distribution of mail
EXPERIENCE: Secretary/Assistant Executive Secretary - Technical
Environmental Specialists, Corp.,
(continued) Manchester, CT, May 1990 to July 1993
. Word-processing using WordPerfect 5.1 for staff of twenty
. Periodically performing duties of the Executive Secretary
. Binding and preparing of reports
. Ordering, upkeep and inventory of supplies
. Operating nine line phone system
. Basic knowledge of SuperCalc and Lotus 1-2-3
. Desktop Publishing using WordPerfect 5.1 and Charisma
. Completing general office duties including typing, filing,
sorting and distribution of mail
EXPERIENCE: Secretary/Desktop Publisher - Digital Dimensions, Inc., Vernon,
CT, June 1988 to May 1990
(continued) ? Desktop Publishing involving Ventura and PageMaker
software
. Receiving and processing customer services
. Assisting with occasional computer installations
. Performing Data Entry
. Completing general office duties including typing, filing,
and shipping & receiving
Desktop Publisher/Office Clerk - Vernon Software Systems (Sub-
Contracted by Digital Dimensions), Vernon, CT, June 1988 to
May 1990
. Brochure, manual, and magazine advertisement processing
using Ventura and PageMaker Desktop Publishing Software
. Heavy data entry using IBM and compatible hardware and
software
. Mailing of demo diskettes and literature
. Completing general office duties including phone and
customer contact, ordering or supplies, and preparing
travel and advertising arrangements.
Retail Sales Clerk - JoAnn Fabrics, Vernon, CT, Part-time,
February 1986 to December 1988
. Heavy phone contact and customer service, show room and
display maintenance, stock inventory.
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