Customer Service Sales

Misty Dejuana Hopkins

**** *.*. **** ******** City, OK 73107 405-***-****

***********@*****.***

I can quickly learn simultaneously positions w/multiple duties

professionally within your company. Good with time management to focus on

the company and client priorities.

Key Skills

Sales Finance/Cost effectiveness Filled, logged and scanned documents

analyst Financial System Technologies

Government purchasing Spreadsheets & Accounting Reports

Daily acquisitions and procurement Processed Payments and check releases

strategies

Early, late stage & 3rd Party Settlement negotiator

collections/Home Customer Service

mortgages/Escrow/Forced placed

Insurance

Teambuilding & Staff Management

Professional Experience

FAA (Federal Aviation Administration)

USA/International Government Contract Purchaser/Buyer/Sales Negotiator

6/2009- present

. USA and International Government buyer and purchaser of parts, supply,

stock, repair, direct buy's and exchanges

. Account management & analyze products/ inventory of government vendors

and stock warehouses needs of best cost effectiveness of government

savings and yearly spending

. Adhere to vendors and government special packaging, approval,

hardware, software, products, supplies, weapons, military supplies

stationary and or specific camp destination

. Accuracy of shipment orders with correct receiving personnel and

accordance of size, quantity and international affairs. .

. Interview, identify and qualify potential new vendors, ordered, bid,

and competed pricing with outsource vendors that have the best pricing

and or time delivery of ordered product and schedule repair.

. Manually filled Purchase orders, Requisition, and Repair orders. Faxed

orders and verified with chosen vendor that a fax Purchase order and

Original hard copy will be received in a timely matter.

. Established regular written and in person, email, faxed, and phoned in

reports, invoices and bid proposals to contractor officer management

for final approval.

. Kept track of logged daily acquisitions and procurement strategies of

government spending associations, maintain department cost

effectiveness, accuracy, timely and clarity of the product being

purchased and or serviced

Vevericrest Financial f.k.a CIT Bank Mortgage financial 8/2003-5/2009

Collections account manager supervisor/Loan review analyst/ Sales Finance

early, late & 3rd party

. Seven years of office/Banking & Finance/ Customer service/Data filling

as a loan mortgage associate and Sales finance account managing. With

intricate focus as a loan review analyst & Program developer of

consumer credit counseling for 2 years. Expertise as a 3rd party

Collections department manager for 6 years

. Handled the processing, payments, loan modification, accuracy

verification and maintenance of invoices, interfacing extensively with

a nationwide network of vendors and suppliers

. Refunded customer's payments and or waived late fees and or additional

fees. Reversed payments with insufficient funds and notified the

client and or customer by phone and or mail.

. Demonstrated the ability to fill in at a moment's notice, quickly

mastering new systems, processes and workflows.

. Resolved months of backlogged work, restored order and organization

to processes/records in disarray, researched and solved billing

problems and corrected invoicing and journal entry errors.

Key Results Outstanding Delinquency improvement performance march 2010

. Sales Finance delinquency was down $1.8M vs. Feb/Consumer

Finance delinquency was down $1.3M vs. Feb. Loss Recovery had a 15%

improvement vs. Feb/Repossession inventory had a 50% turn and

decreased units on hand by 17%.

Credit counseling program developer

. With the (CCCS program) wrote a detailed structured write up for

compliance guidelines. Liaison to Vice president of sales finance for

final approval of assistance for clients.

Achievements New hire trainer and trained two co- workers to assist with

the CCCS program.

3rd quarter 2008 employee referral winner & Fair Debt Collection

Practices Act (FDCPA) certified

12/2001-08/2003 Crucial Cleaners/Healthcare

Cost-Effectiveness Analyst

. CEA of medical cleaning machines and products. Sales in cleaning

supplies and janitorial cleaning equipment

. Sanitization of facilities, office and health machinery.

08/2001-12/2001 Sprint

Customer Care representative/Retention Specialist/Technical Troubleshooting

Specialist

. Inbound/outbound collections Sales and service upgrades

. Assisted Retail stores with activation, reconnections and upgrade

account info

. 1 million dollar collection month 1st and 2nd Quarter,

5/1997-08/2001 Sonic Drive- In

Crew Leader

. Supervised crew members of 5-12 employees per shift

. Made large cash deposits throughout the day and or evening shift

. Log and monitored hourly, daily production of food, cost, labor

payroll for employees.

Advertisement and marketing for monthly sales

. Competed in 1999 Sonic National Dr. Pepper Games in Las Vegas for the

title of the Nation best store

. Placed 1st in carhop and 2nd in fountain and 5th overall out of the

ten competing stores.

. Appeared in the local and national sonic Dr. Pepper games commercial

Technology Summary

MS Office (Word, Excel, and PowerPoint) Windows (all) Fiserv, Business

objects, Access reports, Equifax, Delphi accounting systems, c payments &e

payments support, Prism,Experian, and transunion credit bureau access

Education

Northeast Academy of health sciences &

engineering OKC,

OK

High School diploma

Oklahoma City Community College

S. OKC

A.A. Diversified Studies

. Summer scholarship recipient &Boy scouts of America community service

scholarship recipient

University of Central Oklahoma

Edmond, Ok

Certificate of technologies for teachers.

. COCA COLA two year scholarship recipient

. Student Teaching Millwood High School

University of

Oklahoma

Norman, Ok

B.A. Liberal Arts and Sciences/Liberal Studies

. University of Oklahoma/ summer scholarship

. Extensive Research focused on business, social change, and science

humanities natural/social science and social affairs.

. Ethics in Liberal Studies Humanities.

Professional References

Jebree Spencer (microbiologist) 405-***-****

Keith Brown (Sam Walt Sr. Associate) 405-***-****

Tasha Henderson (Day care owner/Janitorial owner) 405-***-****

Sophia Taylor (Tax owner/Daycare/travel agent owner) 405-***-****

Jamelia Brown (Business Administrator) 347-***-****

2226 N.W. 22nd Oklahoma City, OK 73107 405-***-****

***********@*****.***

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