Customer Service Data Entry
Resume:
Anissa J Wilkins
Raleigh, North Carolina 27609
*************@*******.***
JOB OBJECTIVE
To obtain a position within a company utilizing my customer service experience,
data entry experience, banking experience, strong mathematical and problem
solving skills
EDUCATION
NORTH CAROLINA CENTRAL UNIVERSITY May 1993
Durham, North Carolina
Bachelor of Science of Mathematics
Minor: Computer Science
UNIVERSITY OF PHOENIX EXPECTED GRADUATE JUNE 2012
Raleigh, North Carolina
Master of Business Administration
WORK EXPERIENCE
COASTAL FEDERAL CREDIT UNION 2001-2010
Raleigh, North Carolina
MEMBER PAYMENT SERVICES PROCESSOR
• Processed member’s transaction requests from check writer.
• Processed car dealerships payoff checks, mortgage payoff checks collection
checks and checks from other departments within the Credit Union.
• Process return checks to a member’s account.
Scan and verified that the checks had a good image to send to the Federal
•
Reserved.
Process member’s transactions, including deposits, consumer loans
•
payments and transfers that come through the mail to the Call Center.
CUSTOMER SERVICES REPRESENTATIVE 2001-2010
Call Center Department
Verified and processed wires.
•
Balanced the transactions performed by the employees in the Call Center
•
Department.
Processed, scanned and checks for shipment to the Federal Reserve.
•
Assisted member, branches and other departments with questions and issues
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regarding member’s credit union statements.
MEMBER SERVICES REPRESENTATIVE 1994-2001
• Opened and closed member’s account.
• Cross -sold Credit Union products.
Processed and redeemed saving bonds.
•
• Assisted members with any questions and issues pertaining to their credit
union account.
TELLER AND AUTOMATIC TELLER MACHINE SPECIALIST 1994-2001
• Assisted members with their financial transactions.
• Filled the Automatic Teller Machine with currency daily.
• Balanced the Automatic Teller Machine daily.
• Reconciled any problems with the Automatic Teller Machine.
FOOD LION Durham, North Carolina 1990-1996
CASHIER
• Processed customer’s groceries.
• Verified that the cash register balance.
COMPUTER SKILLS
Microsoft Office 2007
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Encore
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