Customer Service Manager

Labeebah Oglesby

Mobile 973-***-****

E mail **********@*****.***

*** ****** ****

Jersey City, NJ 07302

________________________________________

Objective

To obtain a management position where I can fully utilize my outside sales experience, marketing knowledge, corporate training and skills to

increase profits and bolster growth.

Education

Kean University, Union, NJ

Bachelor of Science Degree in Business Management May 2003

Professional Experience

Senior Account Manager Bank of America (Feb. 2008 Present)

Inbound call center. Responsible for assisting customers with credit card interest rates as well as processing direct deposits and balance

transfers. Providing long term financial solutions, loan assistance,and services that meets consumers financial needs. Identify, research and

resolve customers issues. Provide on the job training for new hires and current employees that need assistance in meeting the monthly goals.

Mentoring associates bi weekly based on weekly reports.

Accounts Receivable Specialist Amalgamated Financial Group (Oct.2005 2007)

Inbound and Outbound Calls. Proof of delivery, bill of ladings, faxing invoices.

Work directly with accounts payable managers/controllers to resolve delinquent accounts.

Business Consultant Gibbs College (Apr. 2005 Sept.2005)

Exceeded monthly financial objectives and quota.

Assisted with financial aid issues involving student loans, grants, and government funding.

Utilized campus software systems for collections on delinquent accounts.

Legal Assistant Bronson and Migliaccio, LLP (Mar. 2002 Feb.2005)

Utilized skip tracing tools to verify consumer assets and /or property.

Prepared and distributed correspondence, legal documents, and files.

Responsible for accounts receivables, collections, and billing procedures.

Implemented training course for new workers.

Customer Service Rep/ Cashier Barnes & Noble (Sept 1999 Mar. 2002)

Managed daily inventory and spreadsheets.

Called various publishers to place book orders.

Handled checks, cash, and all major credit cards.

Order taking/billing/returns/clerical/ administrative.

Skills Microsoft Office, Data entry, Skip tracing, excellent verbal and communication skills. strong analytical, organizational, and time

management skills.

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