Sales Manager

ROB MCLAUGHLIN

** ********* **** **********, ** *1803 (h) 781-***-**** (c) 781-***-****

**********@*******.***

Sales and Operations Management Professional

Results-oriented Sales and Operations Professional with a strong foundation in sales and

account management Expertise in P&L management, budget development, project

management, and technology/industry standards compliance. Utilizes sales training and

situational analysis combined with superior personnel skills to sell solutions to multi-

million dollar companies. Change agent who evaluates and resolves issues impeding

efficiencies and develops plans and processes to make operations maximally effective for

high-growth organizations.

Career Highlights

• Exceeded sales expectation for 24 consecutive months. (Retrievex)

• Developed sales group which increased revenues by $4M in 2 years. (Iron Mountain)

• Developed an account management team reducing customer loss by 60%. (Iron Mountain)

• Deployed GPS technology that captured data to allow for the redesign of the entire

distribution structure. (CCE)

• Managed a $3.5M facility upgrade completing the upgrade under budget and on time (Iron

Mountain)

Core Competencies

Business to Business sales P&L Management High level presentations

Account Management Operational Processes/Procedures Financial Analysis

Multiple years CPG Sales Sales Management Project Management

Professional Experience

Dependable Cleaners 2006

to present

$16 million dollar dry cleaning chain

COO

Responsible for entire 16 store operation. Including 16 retail counters 2 central plants 5 package

plants 7 delivery routes. Over 200 employees 4 district managers reporting into the position.

• Increased sales on average by 10% in an industry that is declining.

• Increased route sales by 200%

• Consolidated operations saving $497,000 in labor cost per year

• Developed budget

• Complete P&L responsibility.

Iron Mountain 2001 to 2006

$2.3B leading global provider of records management and security

General Manager – Data Protection

I Held complete P&L responsibility of $24.5M+ in revenues and $10.6M in EBITDA.I directly

managed four leaders in multiple distribution centers throughout New England. I also indirectly

managed over 130 employees in multiple roles including couriers, inside vault, accounts, IT staff, and

administration. Develop strategic plans for operations and sales within the division. Design and

implement the financial budget for the entire division.

• Reengineered the internal and external operations within the division to reduce annual labor

costs by $2.5M.

• Developed sales process which increased revenues by $4M in two years.

• Developed an orientation process that reduced employee turnover from 22% to 8%, saved

over $66K per year in training and recruiting costs.

• Developed a succession plan with in the division to allow for turnover with continued success

• Employed new account management function. Reduced customer churn to under 1% from

3% and protected over $250K in annual revenues.

• Researched and deployed company’s first GPS system in order to reduce cost by improving

dispatch. Enabled 6% deletion and achieved $158K in annual savings.

• Developed a daily reporting system to control operational effectiveness, which resulted in

$45K in reduced overtime.

• Responsible for several facility upgrades totaling over 4.5m all competed with in budget on

time.

Coca-Cola Enterprises 1999 to 2001

$18.7B marketer, producer, and distributor of Coca-Cola products

Distribution Manager

Directed logistics of $66M sales operation including driver/merchandiser delivery and merchandising

of over 1.1 million cases of Coca-Cola products per month. Held responsibility for all DOT/OSHA

reporting for over 230 employees.

• Redesigned the distribution operation to allow 24/7 service, reducing fleet by 20%

• Designed a communication program to find the root cause of service issues in all functions,

enabling increased quality for the customer.

• Deployed GPS technology that captured data to allow for the redesign of the entire

distribution structure, improving productivity and customer satisfaction. Achieved $150K in

annual savings for operation.

• Revamped training program for new hires by establishing solid and achievable performance

standards and utilizing experienced workers as trainers. Reduced new hire turnover by 30%

and saved over $54K annually.

United Parcel Service 1987 to 1999

$36B global package delivery company and provider of specialized transportation/logistics services

Center Manager (1996 to 1999)

Held responsibility for 95 employees and the physical distribution of 525,000 packages per month.

Coordinated directly with sales and customer service to align our services with customer needs.

• Implemented approved corporate processes and new technology advancements such as

computerized delivery device that improved tracking ability for the customer.

• Improved dispatch resulting in the reduction of excess runs and overall annual savings of

$26K.

• Led group to be only center to achieve 100% accuracy in a corporate quality audit that

measured adherence to policy and procedure within the operation.

Education & Professional Development

BS, Management Information Systems Northeastern University

90% complete

Military

USMC Reserves E-5

1986 – 1992

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