Customer Service Assistant

MART HA WOOD

**** ******** **. • A pt. ***

North Olmsted, OH 44070

440-***-**** (Home) • 440-***-**** (Cell)

P rofessional Objective:

I would like to bring my professional experience as a library paraprofessional and in

t he fields of graphic design and customer service to your company.

P rofessional Experience:

1998 – Present

Adult P rogram Coordinator, Assistant Supervisor and

Lib ra ry Paraprofessional, Lakewood Public Libra ry, Lakewood, OH

• Oversee the planning and execution of two library program seasons per year.

• Oversee the publicity of all library programming though t raditional and new media

outlets like MySpace, Facebook and Twi t ter.

• Schedule and fulfill production of all promotional publications and communications

for library programs, services and events.

• Create bookmarks, f l iers and brochures and all print media for library programs.

• Write newspaper articles to publicize and promote library programs.

• Cultivate program partnerships with regional cultural institutions

• Assistant Supervisor in Technology Center. Assist patrons with computer, printer

and scanner use.

• Assistant Supervisor in Adult Reference. Provide reference and reader’s advisory

services and assist patrons in locating, selecting, and reserving library materials.

• Proficient in MS Publisher, MSWord, Photoshop Elements, Dreamweaver and

QuarkXpress.

1992 – 1998

Lead Clerk and Bookseller, Borders Outlet /Borders Books & M usic

• Responsible for opening and closing of outlet store.

• Performed cash reconciliation, payroll.

• Provided customer service and maintained genre fiction and li terature.

1987-1992

Typesetting Manager, Typemasters, I nc., Cleveland O H

• Desktop publishing and high end typography on done on Macintosh using

QuarkXpress and Pagemaker during the advent of desktop publishing.

1984-1987

P roduction Artist, MagTape Composition, Pa rma OH

1984

Graphic Designer, P recision P r inting, Brecksville, O H

1980-1984

Graphic Designer, H auser, King Ma rford, Cleveland, OH

1980

P roduction Artist, Bayless Ke r r & Palm, Cleveland, O H

1978-1980

P roduction Artist, H alle Bros., Cleveland, OH

1975-1980

Assistant Bookkeeper for two Cleveland companies.

E ducation:

• Graduated from Cooper School of Art, Cleveland OH, 1977-1978

Degree in Production Art

• Completed 2 years undergraduate study at Michigan State University

• Graduated with honors from Rocky River H igh School in 1971.

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