Customer Service Manager

Brian K. McDowell

**** ** ********* **. ? Portland, Oregon

***** ? 503-***-**** ? *********@***.***

Experience Highlights

I have managed various types of businesses. With this experience I

have an understanding of business operations and customer service. I

have always worked to make myself a valuable employee and a profitable

manager of business.

JOB EXPERIENCE

? Enviromet (October 1999-December 2010)

. Warehouse Manager. Vancouver, Washington

. Manager over freight logistics both domestic and

international

. Customer service, outside and inside sales

. Supervised inventory control, purchasing, and production

. Trained new employees

. Oversaw all warehouse operations

. Operated forklift

? Robert Bosch Corporation (August 1988- December 1998)

. Regional Merchandising representative. Seattle, Washington,

Portland Oregon

. Established customer relations with jobbers, repair shops,

and national accounts.

. Responsible for inventory suggestions, product changeovers

and sales

. Organized Bosch involvement in various trade shows,

. Provided training of product knowledge

? Sherwin Automotive Finishes (January 1987 - August 1988)

. Manager of an automotive paint store. Tacoma, Washington

. Directed customer service

. Over human resources, including: hiring employees, dealing

with payroll, and scheduling

. Managed inventory, purchasing, and shipping

responsibilities

SKILLS & QUALIFICATIONS

Proficient in Microsoft Office suite (Excel, Word, Power Point and

Outlook), Peachtree Accounting, Detail Oriented

EDUCATION

University of California at Sacramento: BA in Recreation Administration

1972-1975

American River College Carmichael, California: AA in Business Management

1970-1972

La Sierra High School Carmichael, California 1966-1970

REFERENCES

Personal and Business References available upon request

Contact this candidate