Customer Service Engineer

JOHN D. STUDNICKA

**** *. ****** *****

Scottsdale, AZ 85054-6411

Home: 602-***-**** ***********@***.***

Data Center Engineer

Work smart - focused on saving time and money.

Offer leadership and critical thinking in engineering support and project

management to maintain high productivity and efficiency with minimal risk.

Troubleshoot, analyze and resolve problems quickly and completely to

highest level of performance. Solid technical expertise includes:

* System Administration: Install and configure files and application

servers; build disk arrays; and manage computer accounts and user

groups in Active Directory.

* Data Center Management: Experience with electrical and mechanical

systems in use in a data center environment including transformers,

switchgear, UPS systems, PDU / PMM units and CRAC units.

* Network Engineering: Support servers, Windows OS and server refreshes;

install CAT 5, coax, copper cable, fiber optic and all media.

* Project Management: Orchestrate material management, construction

management, labor utilization, inspection and quality control.

Strong analytical and problem-solving abilities complement sound judgment

in establishing priorities and making decisions. Communicate effectively

across the organization.

Technology:

* A+ and RCDD (BISCI) Certification . VMware, P2P and P2V

EXPERIENCE

PULTE GROUP (formerly Del E. Webb Corporation), Tempe, Arizona 1999 -

2010

Infrastructure System Engineer II (2004 - 2010)

Provided hardware / software support including end-user support, routine

maintenance and infrastructure support in a 24/7 service operation.

* Monitored Sitescan for power distribution and CRAC units, avoiding

overdrawn units / server shutdowns to ensure business continuity.

* Oversaw 2 employees for asset management and server refresh functions;

completed refreshes prior to lease expirations to avoid extra

expenditures / stay within budget.

- Delegated responsibility, offering clear direction and coaching to

maximize productivity.

- Saved thousands of dollars annually through conscientious scheduling

monitoring.

* Prepared bids for data enter expansion required to accommodate new

equipment; eliminated need for outside contractor, saving more than

$10K.

- Communicated with engineers to understand needs; obtained quotes and

ordered / installed servers, checking amperage to ensure

infrastructure fit.

* Maintained strict change management procedures for upgrades and

hardware repairs to maximize uptime; worked with networking department

to wire ports to servers for connectively.

* Prepared weekly status reports and project progress reports to

facilitate planning, forecasting and evaluations for continuous

improvement.

* Served on the Hardware Standards Committee, developing standards for

servers and desktops throughout the organization to ensure consistency

and efficiency.

continued . . .

JOHN D. STUDNICKA - Page 2

Home: 602-***-**** ***********@***.***

EXPERIENCE continued

More Pulte Homes

Data Center Administrator (2002 - 2004)

Installed operated and maintained multiple platforms, 540 servers with

24/7 service, ensuring 100% uptime to promote company productivity and

efficiency. Met all internal customer demands quickly, identifying and

repairing facilities' problems with quality service delivery (maintained

a 95% clarity case close rate).

* Key team member for multiple center relocations, encompassing more

than 330 servers, connecting Avocent and network cables for efficient

server start up

* Procured new servers, routers, network appliances and some hardware,

working with project managers on specifications and cost containment

issues.

* Tracked servers through life cycle and manage lease refreshments

quarterly, meeting deadlines to avoid additional costs.

Wiring & Cabling Specialist (1999 - 2002)

Oversaw all cabling, both internally and in planned communities

nationwide, ensuring compliance to EIA and TIA cabling standards.

* Worked collaboratively with builders and local vendors on IS and

telecom projects in communities, troubleshooting problems to maximize

productivity.

* Conducted network troubleshooting at corporate headquarters - copper,

fiber and coax - to ensure 280 servers and phone system were up and

running to greatest level of efficiency.

ACS DATALINE (A division of ACS Communications), Tempe, Arizona 1993 -

1999

Project Supervisor / Lead Technician

Supervised up to 6 technicians for on-time completion of complex projects

involving installation, troubleshooting and repair of fiber optic and

copper cabling. Applied extensive knowledge of voice and data cable

installation techniques.

* Earned commendations from clients for outstanding job performance with

superior customer service for total customer satisfaction.

EDUCATION

WESTERN INTERNATIONAL UNIVERSITY Phoenix, Arizona

Pursuing B.S. - Information Technology (80+ credit hours completed)

Course work has included

* MGT 340, 445 Information Security

* IT 330 Emerging Technology

* ECO 301

WAUKESHA COUNTY TECHNICAL COLLEGE Pewaukee, Wisconsin

A.A.S. - Electronics

PROFESSIONAL DEVELOPMENT

* Computer Information Systems I and II . Intro to Laser

Technology

* Leadership: Management and Supervisory Training . Microsoft OS

Class

* Fiber Certification, Lazer Tech . Certified Cable Test

Technician, CCTT

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