Customer Service Sales
Resume:
Qualifications
** ***** ** ******** ************* in fashion, home furnishings and pet
supplies
** ***** ** ********** ** store openings and remodels
** ***** ** ********** ** prop creation
20 years of customer service experience.
Excellent organizational, communication and problem solving skills.
Highly motivated and innovative trainer and supervisor.
Experience
Corporate Visual Merchandiser, Centinela Feed and Pet Supplies, Torrance,
8/2008 - 12/2010
Implemented a visual department at corporate, introducing the company to
plan-o-grams, maps, visual merchandising seminars, displays, standards,
brand recognition, collateral and stronger and more visible graphics etc.
Designed and opened 3 new stores in Pasadena, Burbank and Encino, created a
new modern, clean and organized look that is more customer friendly as well
as environmentally friendly. Pasadena and Burbank have both been a huge
success and have earned back their cost in 6 months, they have also
resulted in many successful investor walkthroughs. Encino opened 11/2010.
Created a display program selling prime end cap and platform real estate (5
of each) to vendors on a monthly basis, I have earned $530,000 GM$ in one
year so far plus the earnings from selling the actual product featured
averaging $100,000 each month. The unit sales increase anywhere from 60% to
600% depending on the product shown.
Visited expos to acquire new products as well as designing product, and
building vendor relationships.
Built and maintained a double digit increase by monitoring department
sales, GM$, GMROS, sku performance, product selection, store layout,
marketing, graphics, visual standards and lots of training.
Ran a weekly Marketing/Merchandising/Purchasing meeting, making sure that
we are on track and prepared.
Planned in-store events as well as holiday events making sure that they are
promoted properly with the right graphics and collateral, renting and
buying the proper equipment as well as making sure that we have the
vendors' support.
Gave visual guidance to Lotus Pet Foods, Intershore (Export Company to
Japan) and a monthly CEO workshop.
Senior District Market Merchant, Restoration Hardware, Los Angeles, 10/2003
- 4/ 2008
Ensured that the Restoration Hardware brand image was properly implemented
in the largest district in the company (9 x $3-10 mil stores) accomplished
through visual presentations, creating innovative tools, training and
coaching of store associates, managers and district partners on standards,
merchandise flow, big picture, traffic patterns and shop ability.
Built an annual double digit increase in each store due to strong visual
presentations and monitoring the store's alpha rankings, sell through,
department totals and communicating daily with the VP's, buyers and
analysts of needs, issues and customer feed back.
Created new innovative tools such as a Visual Communications Board and a
Daily Standards Checklist (both were rolled out company wide). Created a
Close to Open checklist and wrote a Visual Updates letter to the stores
weekly to simplify and streamline all the home office communication.
Upheld quality visual standards and built a strong reputation as a Market
Merchant resulting in numerous corporate and investor walkthroughs which in
turn allowed for future growth and visibility of store and direct business.
Ran and helped with several monthly floor sets in Palo Alto (home office
store) these were held to create the monthly presentation books with plans
and pictures for the stores to follow.
Ran and was involved in several store openings and remodels. Trained many
Market Merchants outside the LA district.
Mapped and planned monthly floor sets for all LA stores, which included
converting the home office floor set to fit each store's architecture and
alpha ranking as well as ordering all the furniture.
Provided visual guidance to the trade department on larger client projects
to close the deal.
Nominated each year for Real Hero, was honored for exemplary work as a MM
by Regional manager in 2006
Senior Brand Partner/Visual Merchandiser, Express, New York, 7/2001- 6/2003
Ensured that the Express brand image was properly implemented within the
Express flag ship store ($12 million store), accomplished through visual
presentation, enforcing standards and training the staff in image and
fashion.
Trained the staff and monitored and elevated the visual presentations in
the following stores: 51st /Madison, Pier 17, Astoria, 18th/5th Ave and the
Newport Mall. Involved in various store openings and remodels.
Accommodated 100 boxes of new and repeat merchandise daily in just the
flagship store. Monitored target totals and reports daily and made
adjustments accordingly.
Recruited from Anthropologie by regional manager Richard Kim to improve
visual presentations, standards and sales.
Awards: MVP (Most Valuable Partner) Spring 2002 for the district of New
York and Boston, Top Partner for February 2002 for New York and Boston, 2
WOW awards for "reflecting and exemplifying true Express spirit"
Department Manager, Anthropologie, New York, 9/2000 - 7/2001
Managed a department in a store with $12 million revenue annually.
Generated sales and maintained superior customer service through proper
supervision, training, customer follow up, merchandising, customer events,
studio and stylist rentals, sale promotions and problem solving.
Increased the home department business by 25%. Accomplished through visual
merchandising and monitoring customer buying trends, floor "real estate",
key and velocity items, weekly sales reports and communicating to the
buyers, vendors and VP's of needs, customer feed back, trends, product
ideas, quality issues and stock levels
Expedited reception of merchandise to the sales floor. Created room
concepts throughout the home department based on a story line as well as
key items. Created visual props for in store use.
Trained and motivated the staff through the use of vendor visits, product
knowledge, sales training, goal setting, loss prevention and policy and
procedures.
Organized and created easy to use systems for all paperwork to insure
entire team has access to necessary information and to minimize inventory
losses on furniture orders.
Performed many walkthrough presentations for the CEO, Director of stores
and buyers as well as the visual teams. Transferred on request of CEO
to help train and build a stronger management and associate team in the
flag ship store.
Department Manager, Anthropologie, Beverly Hills, 4/1998 - 8/2000
Helped open the store in 1998. Built visual presentations as well as
created props.
Responsible for running the home department in the show case store,
increased the business by 50% annually.
In charge of the designer program as well as the studio rentals.
Senior Sales/Team Leader/Lead Cashier, Anthropologie store #6, Santa
Monica, 8/1996 - 4/1998
Recruited to help open the store in 1996. Built visual presentations as
well as created visual props.
Communicated with the buyers on product knowledge, trends, needs and
customer feed back.
Built and served clientele through sales and customer service.
Supervised sales floors and was responsible for running the cash wrap.
In charge of register training of all staff including district mgr., store
mgr., dept. sales and sales associates.
Education
Make - Up Artist Academy, Denmark. Graduated March 1993
Hjoerring Business School, Denmark. Graduated June 1992
Interests
Painting, drawing, crafting, sewing, photography, traveling, exploring
different cultures, shopping flea markets, hiking
I have lived and worked in Denmark, England, France and the US
Referrals
Jim Matthews, former Director of purchasing at Centinela Feed and Pet
supplies 818-***-****
Chip Snell, former manager of the trade department at Restoration Hardware
Rohn LaBega, former District manager of Restoration Hardware 818-***-****
Valerie Davis 213-***-****, personal reference, friend of 14 years
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