Project Manager

Abu Zafar

***** ***** **., ***. *, Mokena, IL *0448; AND

**** ******* **., ***********, ** 45458

Cell: 937-***-**** e-mail: ***.*****@*****.***

LinkedIn: http://www.linkedin.com/pub/abu-zafar/0/98b/445

Certified Black Belt and Project Manager with over 20 years' experience in

delivering measurable results. Proficient in server-based Microsoft Project

Professional 2007. Established an enterprise PMO (Project Management

Office). Skilled in Six Sigma methodologies such as DMAIC, DMADV, and

Change Management. Experienced in product management, business operations,

and Balanced Scorecard design and implementation. Strengths include

analytical and problem solving skills, interpersonal skills, relationship

building, and communication skills.

PROFESSIONAL EXPERIENCE

Panduit Corporation, Tinley Park, IL 2005 - June 2010

Black Belt, Global Process Improvement, 2005 - 2008; PMO Analyst (Project

Management Office, 2009 - June 2010)

. Initiated a high-impact Black Belt project focused on improving and

standardizing Panduit's project management (PM) practices. The primary

objective of this project was to raise the on-time successful completion

of major projects from 50% to 70% by the end of the specified period.

The proposed solution from the project, approved by management and

implemented enterprise-wide and globally, consisted of four elements:

1. Introducing standard PM process, tools, and application

throughout the enterprise.

2. Training project managers and team members on process, tools,

and application.

3. Introducing Project Portfolio Management process to help

decision-making in project prioritization and selection.

4. Establishing a Project Management Office (PMO) to provide

training, mentoring and support to Project and Portfolio

Managers and team members.

. Implemented PM process improvement initiatives based on above solution

elements:

o Developed and deployed a standard, PMI / PMBOK-based PM process

throughout the enterprise (PMI = Project Management Institute).

Process supported by tools such as Project Charter, Change

Control, Risk Management, Project Status Report, and Action Item

Log.

o Developed and delivered training to project managers, team

members, and executives on the new PM process and tools.

o Managed the vendor selection process for an enterprise-wide,

server-based PM application.

o Deployed the application across the enterprise and delivered

training sessions for all user levels. Completed five months

ahead of a two-year schedule. Provided end-user support through

mentoring, coaching, and issue resolution.

o Developed the vision, mission, charter, and objective documents

for the PMO. Developed the job descriptions for the PMO Manager

and the PMO Analyst. Participated in hiring the PMO Manager.

Tracked and reported project status. Coached / trained /

mentored project managers.

NCR Corporation, Dayton, OH 1978 - 2004

Master Black Belt (MBB), Worldwide Customer Services (2002 - 2004)

. Designed and implemented an Executive Scorecard highlighting results for

operational and financial metrics. The scorecard helped management make

timely and data-based decisions.

. Provided data analysis support to Cell Phone Cost Reduction project

saving $30K per month.

. Guided and managed project that reduced ATM service delivery costs by 4%.

. Worked as an MBB on global project to reduce service calls on self-

service units.

. Helped Territory Managers and Account Managers to improve service level

performance against customer contracts - went from 75% to 92%.

Balanced Scorecard Manager, Global Quality / Six Sigma Services (1998 -

2001)

. Managed the design, implementation, and maintenance of the NCR Balanced

Scorecard (BSC).

. Provided analyses and interpretation of metric results for NCR executive

reviews; ensured on a regular basis that organizations were using the BSC

results for process improvement.

. The Balanced Scorecard helped identify potential areas of process

improvement, leading to increased revenue and reduced cost.

Senior Consultant, Business Operations, Professional Services

1995 - 1997

0. Developed and implemented quarterly business review process and

reporting package for use of the field and Worldwide Professional

Services senior management. Recognized by Business Operations Vice

President for completing the review package ahead of schedule and for its

high quality. The standardized process resulted in shorter reviews and

consistent communication.

1. Developed, documented, and implemented guidelines on Professional

Services business rules in terms of pricing, contracting, order

processing, time reporting, and billing.

Senior Product Manager, Worldwide Professional Services 1993 - 1995

2. Managed the development of Application Architecture Consulting Service.

Negotiated with, and managed, internal and external subject matter

experts / consultants for the development of service methodology and

education. Service completed on agreed schedule and 16% under budget.

3. Led consultant education development for Network and Systems Management

Services. Education deployed and accepted worldwide.

NCR Corporation (Saudi Arabia and Dayton, OH) - Other Key Roles 1978 -

1993

. Program Manager, Systems Services Marketing and Support 1991 -

1993

. District Manager, Systems Services 1989 -

1990

. Other (1978 - 1988)

o Systems analysis, and several presale support, marketing, and

marketing support positions

ACADEMIC QUALIFICATIONS

. MA (Management), Antioch University, Yellow Springs, OH

. MS (Theoretical Physics), University of Dhaka (Bangladesh)

PROJECT MANAGEMENT QUALIFICATIONS

. PMP (Project Management Professional - PMI Certification) 2001 - 2005

. Trained on and proficient in all nine PMI's Areas of Knowledge of Project

Management

SIX SIGMA TRAINING & QUALIFICATIONS

. Six Sigma Advanced Process Improvement (Master Black Belt)

. NCR certified Black Belt

AWARDS & RECOGNITION (NCR CORPORATION)

. 2002 - Great Performance team award for delivering cost savings through

Six Sigma projects

. 2001 - Special award for the design and implementation of the Balanced

Scorecard

. 2000 - Performance Excellence

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