Active Directory Technical

Jerrod McQueary

**** ********* **** ( Ellenwood, GA ( 404-***-**** (

**************@*****.***

IT Support Specialist/Helpdesk

. Strong, analytical, and logical interpretation of technical data was

used to troubleshoot PC and networking problems.

. Installed, maintained, and repaired computers for about 1200 faculty

and staff at DeVry University.

. Identified, diagnosed, and resolved level 1 networking problems for

the domain users.

Education

DeVry University - Decatur, GA October

2010

Bachelor of Science in Electronics Engineering Technology ( GPA: 3.47

Technology Summary

Systems: Windows (98, 2000, XP, Vista)

Languages: C++, Java, C#, and C

Software: Office (Excel, Access, Word, PowerPoint, Visio), Outlook,

Visual Studio, BMC Remedy, Symantec Ghost, Active Directory,

Deep Freeze, AS/400, and Centurion

Hardware: PIC microcontroller and HCS12 microcontroller

IT Experience

Desktop Support Specialist

2008 to 2010

DeVry University - Decatur, GA

. Handled technical troubleshooting for the Atlanta headquarters and 6

other remote locations, including system crashes and slow-downs.

. Engaged and tracked Priority 1 issues, with responsibility for the

timely documentation, escalation (if appropriate), resolution and

closure of trouble tickets through BMC Remedy ticketing system.

. Used Symantec Ghost to image and restore computer systems.

. Configured and installed Deep Freeze and Centurion to prevent

administrative changes to PC images.

. Utilized Active Directory to manage computers, users, and user

passwords on the domain.

. Provided world-class customer in person and via telephone while

answering technical questions and solving technical problems.

. Assisted in the patching of LAN cable.

. Restored PC and printer peripherals such as memory, network interface

cards (NIC), optical drives, hard drives, video cards, and other

miscellaneous components.

. Installed and configured HP and Xerox business printers.

Lab Assistant 2007 to

2008

DeVry University - Decatur, GA

. Maintained functionality of printers and lab machines.

. Monitored users and ensured that rules were followed properly.

. Answered technical questions and provided assistance as needed by

users.

. Documented and reported technical issues up the chain to Tier I

support as needed.

Contact this candidate