Customer Service Administrative Assistant

ANAMARIA CRISTINA BENTA

**** ****** ***** * * ive • Plainsboro NJ 08536 • Cell: 203-***-**** • E-mail:

**********@*****.***

Objective

Seeking an opportunity in an Administrative Assistant role

1. where I can apply my skills and experience in a reas of office administration, customer relation and

services

2. where I can acquire new skills

KEY SKIL LS:

Office Skills: Telephone & Front-Desk Reception; Customer Service; Executive Support; Office

M anagement; Filling;

Records Management; Calendaring & Travel Coordination; Creating & Typing Business

Correspondence;

Spreadsheets/Reports; Translate medical, legal, technical and li terary texts; L ight

bookkeeping.

Computer Skills: M S Office (2003 & 2007) – Word, Excel, PowerPoint, Outlook

M S Access, MS Publisher and MS FrontPage (training)

Language Skills: E nglish, French, Spanish, Romanian

PROFESSIONAL EXPERIENCE:

The Harmony School at Forrestal Village, Princeton, New Jersey

February 2010 – May 2010

Teacher Assistant

Established a trustworthy and respectful relation with the infants/toddlers

Responsible for developing the social, emotional, social and physical skills of infants

Assisted the Teacher Leader in planning developmentally appropriate cur riculum in detail

a nd implementing appropriate activities

Greeted parents and children upon a r r ival and departure; built and maintained a sense of

comfort and security with parents and teachers

Communicated with parents appropriately according to H a rmony guidelines, supporting

t he mission, values, goals and philosophies of the centre

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“GI & GE” SRL, Deva, Romania (registered in Canada, Montreal as “Consultation en

I mmigration Nistor George et Angela”)

December 2003 – April 2006

A dministrative Assistant/Receptionist

Excelled in a role requiring the ability to handle a variety of customer service and administrative

t asks and resolve customer issues with expediency and was in charge running the office during

vacation times;

Demonstrated proficiencies in telephone and front-desk reception within a high-volume

environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt

customers t rust to prevent the loss of potential customers

Served as the main liaison between customers and visitors, and management staff members

Received and screen incoming calls, determine which are priority matters and alert the

management staff members accordingly

Screened briefly the callers over the phone, offering them information, suggestions, analyzing their

needs and according to the case, see if they qualify for an interview with the Immigration

Consultants

Operated computers to produce a variety of documents, charts and graphs, to update customers

f iles and whole database; also, faxing, scanning, printing different documents

Calendaring, planned and coordinated meetings and appointments for and with the Immigration

Consultants; receiving, sorting and distributing mail

Reviewed, proofread and edited documents

Managed independently different tasks; t rained/coached clients for their interviews with the

Canadian Officers

“GI & GE” SRL, Deva, Romania (registered in Canada, Montreal as “Consultation en

I mmigration Nistor George et Angela”) and other t ranslation offices, Courts of Law, Police

D epartments, Notary Publics Offices from Deva, Romania

April 2005 – November 2006

A uthorized Translator (Freelancer)

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Authorized Translator by the Romanian Justice Department

Coordinated the t ranslation department for “GI & GE” SRL and managed to increase company’s

revenues

Translated various documents from one language in the “target language” paying close attention to

details and language interpretation, ensuring that the meaning of the source text is retained

Used specialist dictionaries, thesauruses and reference books to find the closest equivalents for

terminology and words used

Revised, proofread and edited final t ranslated versions

Liaised with clients to discuss any unclear points

Used the internet and email as research tools, consulted with experts in specialist areas

Prioritized work to meet deadlines

“TRA IAN” H igh School, Deva, Romania

September 1995 – June 1996; September 2001 – August 2003

English Teacher

Coached and tu tored students who won different local competitions regarding English language

and li terature

Evaluated and grade student’s class work, assignments and papers

Prepared course materials, homework assignment and handouts, and lesson plans

Established and communicated clear objectives for all learning activities

Ini tiated workshops, advised students on academic and vocational curricula, and on career issues

Participated in professional conferences/meetings and workshops

Maintained students records, grades, as well as an opened relation with the parents

Collaborated with colleagues to address teaching and research issues

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E DUCATION:

U.S. Career Institute, Fort Collins, CO

Office Administrator Certification – 2010

“SPIRU-HARET” University, Bucharest, Romania

BA in Foreign Languages – 2001

References available upon request

Anamaria Cristina Benta Page 4

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