Sales Customer Service
Resume:
Tonya Pickett
*** ***** ***** *****, *********, GA 30274 ( *********@***.*** (
Qualifications Profile
o Business Development: Display stellar performance in developing /
delivering presentations and negotiating / managing contracts. Develop
and execute marketing plans to drive new business. Generate sales leads
and reveal new customer needs through establishing highly effective
relationships with customer base.
. Key Strengths:
. Able to work in fast-paced, self-directed entrepreneurial environment.
. Exceptional verbal and written communication skills.
. Highly proficient level computer skills including Ms Word, PowerPoint,
Excel and Outlook.
. Excellent telephone sales personality skills.
. Expert in CRM software solutions.
. Prominent organization and presentation skills.
. Excellent time management skills.
. Highly energetic and self-starter.
. Decision-making, problem resolution and creative thinking skills.
. Able to multi-task the activities with shifting priorities.
. Honest, assertive and systematic.
Professional Experience
Fleetcor Technologies- Norcross, GA (2008-Present)
SALES REPRESENTATIVE
. Developing and accomplishing a region lead generation plan, meeting or
exceeding monthly or annual targets.
. Participating fully in training sessions, meetings, skill building and
professional development classes.
. Identifying decision makers amongst the targeted leads in order to start
sales process.
. Cooperating with Accounts manager and Sales Supervisor to determine
essential strategic approaches for sales.
. Maintaining and expanding the database of prospects of the organization.
. Outbound and inbound account management.
. Attending sales group meetings concerning sales targets or forecasts,
reporting on market situation.
. Handling cancellations or changes in sales order and communicating the
changes with the related departments.
. Coordinating with customer service for status on orders from related
departments in ensuring the delivery commitment to clients is met.
. Capturing of accurate and complete information in Customer Relationship
Management system (CRM).
First Service Mortgage-College Park, GA
Wells Fargo Home Mortgage - Atlanta, GA
Mortgage Consultant (2007 to 2008)
Responsible for soliciting residential mortgages from various sources
including realtors, builders, financial professionals, past customers and
other nontraditional sources. Produce high quality loans which are
performing on the secondary market while providing excellent customer
service. Developed knowledge of company products, policies and procedures,
underwriting requirements, and conventional and government loan
requirements. Analyzes detailed financial and credit data, matching
customer needs with an appropriate loan program and level of risk.
Receives customer applications, quotes the rate and points, and completes
follow-up activities with the registration lock-in. Develops and maintain
a high degree of visibility in the marketplace. Performs miscellaneous
duties as needed and required.
Neighborhood Assistance Corporation of America (NACA) - Birmingham, AL
Mortgage Consultant (2006 to 07/2007)
Originate the mortgage, conduct home buyer, and home ownership workshops.
Counsel and problem solve on credit and budget issues. Qualify members for
homeownership based on their unique financial and personal circumstances
and needs. Determine eligibility and maximum purchase price for a
mortgage. Coordinate with buyer an agent to help the members find a home
suitable for their situation and needs. Review members purchase and sales
contracts and home inspection reports. Work with members on refinancing
"workouts" on their home. Obtain documents needed for qualifications,
underwriting and closings. Coordinate with lenders to obtain application
approvals.
SunTrust Bank - Atlanta, GA
Branch Manager (2002 to 2005)
Performed all duties associated with managing, coaching, and developing
branch staff; supporting sales goals; and actively participating in the
selling and delivery of all financial services. Worked directly with
customers to discuss account issues, resolve problems, and open new
accounts. Collaborated with inside sales teams to ensure sales targets were
met. Ensured adherence to bank policies and practices in extending credit
lines and commercial, real estate, and consumer loans. Utilized Developed
and executed a marketing plan based on analysis, telemarketing, personal
observation, and penetration methods to reach target market.
Espire Communications & Winstar Communications - Atlanta, GA
Account Executive (1998 to 2001)
A provider of local, long-distance, Internet, Web hosting, and advanced
data solutions.
Established new business relationships through cold calling, networking,
telemarketing, and solutions-based assessments. Developed and delivered
compelling solutions-focused presentations that generated new business
opportunities. Trained and mentored new representatives to overcome
obstacles, schedule appointments, and develop effective presentations.
Built a solid customer base through referrals from Real Estate property
managers and various business chronicles.
Education
Dekalb Community College - Clarkston, GA
Coursework in Paralegal
Long Beach City College - Long Beach, CA
Coursework in Accounting and Business Law
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