Customer Service Management

DAVID ALEXANDER

**** ****** **** **., ******, GA 30082 404-***-****

****.**********@*****.***

OBJECTIVE Self-motivated team player seeking a challenging

position in business with a dynamic corporation

where my analytical, marketing, and

interpersonal skills can be applied.

EDUCATION

08/04 - 12/06 University of Georgia, Lawrenceville, GA

. MBA December 2006

. Current GPA: [3.1 /4.0]

. Relevant courses already taken include: Financial Management,

Accounting (Financial & Managerial), Financial Planning,

Corporate Finance, Advanced Negotiation, and Marketing

Management.

08/98 - 05/00 Oral Roberts University, Tulsa, OK

. [B.Sc. in Business Management]; Cum Laude GPA: [3.41/4.0]

. Prestigious, top-ranked, international Protestant College of

academic repute.

. Relevant courses include: Economics, Marketing, Strategic

Management, Entrepreneurship, Organizational Behavior,

Accounting, and Finance.

01/97 - 08/98 Georgia Perimeter College, Clarkston, GA

. Business Administration major; GPA [3.8 /4.0]

. Relevant courses include: Business Information Systems,

Quantitative Analysis, Statistics, Accounting, Marketing, and

Economics.

EXPERIENCE

10/07 - 07/08 Georgia Pacific Atlanta, GA

Supply Chain Analyst

. Managed inventory for internal box plants by forecasting,

ordering rollstock, performing inventory analysis,

monitoring production schedules, and tracking shipment.

. Abetted the G-P Containerboard/Packaging plants with

planning and stocking of inventory and maintaining fill

rates while achieving great returns to prevent shutdowns

due to lack of paper when inventory levels are above 235K

minimum.

. Supported Containerboard system by managing/operating and

packing inventory within a range of 235K min to 275K max

based on market conditions.

.

07/05 - 10/07 The Coca-Cola Company Atlanta, GA

Floor Leader - Communications Specialist II

. Assisted phone and correspondence agents with unique

questions about the company's operations.

. Handled escalated calls by responding to customers who

request to speak with a higher authority.

. Processed international memoranda for use in Coca-Cola's

international businesses.

. Resolved minor technical issues that had tendency to

escalate.

Customer Communications Specialist

Resolved quality-related issues in the McDonald's group

with company products by reassuring, educating or

reimbursing consumers, thereby minimizing legal risks and

adverse publicity.

. Directed internal and external customer problems,

questions, or complaints to the proper department.

. Responded to customer inquiries about company products via

email and phone to manage relationships, clarify company

positions, and build goodwill.

07/02 - 07/05 Comcast

Smyrna, GA

Accounts Specialist

. Responded to customer requests, inquiries, and complaints

about cable services and products.

. Resolved clientele problems with company products and

generated ideas to compensate and reward clientele

accounts.

05/00 - 07/02 MCI WorldCom Alpharetta,

Georgia

Customer Service Representative

. Monitored inbound and outbound calls in the second largest

Telecom Company in the world.

. Assisted supervisor in training new hires to perform

company tasks effectively.

. Proactively applied the Total Quality Management (TQM)

concept in the company's business practices that led to

quality service and satisfied MCI customers.

COMPUTER SKILLS

Competent in the use of Apple Macintosh and IBM PCs; Microsoft Office,

WordPerfect 5.1-6.0, Basic DOS, Lotus Notes, Cognos, Oracle, Siebel, E-

Power Center, CIMPRO, SAP, and Prism.

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