Customer Service Manager

Charles E. Seiter Jr.

**** * **** ***** ***.

Sun City, AZ 85351

Cell Phone 480-***-****

O B J E C T I V E

To obtain a position within an organization that requires customer service

and collections experience, enthusiasm, and good interpersonal and

communication skills, with the opportunity for future advancement.

S U M M A R Y

My overall experience in the sales profession consists of customer service

and relations, cold calling, maintaining Key and smaller accounts: plus

accounts receivables/collections. I feel that I can expand the volume of

inventory that your accounts are currently carrying now; as well as

building the territory by bringing in new accounts. I consider myself to be

persistent; and I obtain excellent communication, organizational and time

management skills. I am also computer literate.

W O R K H I S T O R Y

Collector, Chase Auto Finance 03/2013 -

Establish rapport with the customer and to work with them on making their

overdue monthly payments on their vehicles. Plus educating them on the

importance of making their payments on time, and the possible reporting to

the credit bureaus when over 30 days. This was done by making outbound

calls.

Collector, Bank of America 02/2010 - 10/2012

Establish rapport with the customer and to work with them on their

overdrafted checking and ATM accounts; plus educating them on the

importance of keeping their accounts inline; and advising them of the

ramifications if they fail to do so. This is done by inbound and outbound

calls on the Awaya.

Collector, Fireside Bank 10/06 - 09/09

Establish rapport with the customer and to work with them on making their

monthly payment on their vehicle; plus educating them on the importance or

making their payment on time regarding their credit history with the

bureaus. This was done making outbound calls on a digital dialer; and the

LINX system.

Collector, Chela Education Financing/Nelnet 7/05 - 10/06

Establish rapport with the borrower and to work with them on paying their

monthly payments. If borrower is having financial problems I would try to

set them up with a forbearance or a deferment, or put them in an in school

status. Position requires a lot of customer service.

Account Manager, Midland Credit Management 8/03 - 2/05

Establish rapport with the consumer and to work with them on paying off

their

outstanding charged off account debts. This was accomplished by offering

them a settlement; and to help them approve their credit score and their

self-esteem by accomplishing this. I have working knowledge of FDCPA

regulations; and the use of the Davox Dialing System.

Account Manager, Rent A Center (RAC) 2/00 - 7/03

Establish rapport with our customers and to work with them in keeping

their accounts in line. My duties include calling delinquent customers by

phone and working with them on their account, or visiting them at their

residences where I talk with them to encourage them to come to the store to

make their payment. My other duties consist of sales, opening and closing

the store, inventory, delivering merchandise, picking up merchandise from

delinquent clients.

E D U C A T I O N

Bachelor of Arts in Criminal Justice/Business Admininstation June 1978

Associate of Arts in Administration of Justice June 1974

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