Manager Customer Service
Resume:
S. Michelle Roberts
Apopka, Florida 32712
********@***.***
Objective
To complete my lifelong dream of helping people and serving the community
Work Experience
2008 - 2010 Personal Assistance
. One on one with the client in the following:
o Personal Finance
o Personal Healthcare
o Therapy/Counseling
o Shopping/Errands
2009 - 2010 Customer Service Associate
Hewitt and Assoc.
. Research of company provided Insurance Plans
. Changing and enrolling employees in company insurance plans
. Customer Consultant for insurance benefits
2007-2009 CieAura Corporation
. Sales Representative/ Owner
o Natural alternative Pain Medication
o Central Florida Account Manager
Air Compliance Evaluators - Environmental Testing
Office Manager
1993 to 2006
. Run all aspects of an office situation
. Schedule test with clients
. Manage all booking records
. Compile and submit test data to clients and regulatory agencies
. Submit notifications to regulatory agencies
. Schedule employees for client testing
Florida Power Corporation, Winter Park, Florida
Communication Specialist
Job Duties:
. Connecting and disconnecting services,
. Handled incoming calls
. Worked emergency outages
April 1989 thru April 1993
Vistana Resorts, Orlando, Florida
Collections/Accounting
Job Duties:
. Collected outstanding Maintenance Fees
. Worked in Accounting Department
1986 thru April 1989
Prior to 1986
Worked as a bank teller - 3 years
Credit Manager - Friedman's Jeweler's
Fine Jewelry-Assistant Manager
Volunteer Positions
2010 Mt. Dora Bible School
Band Booster
2007-2009 Volunteer
Apopka High School - Apopka Florida
Assist in chaperoning band students at on the road events and assisting in
the operation of concessions at home games
Spherion Citrus Bowl Parade - Orlando Florida 2007-2009
Assist in the building of Citrus Bowl Parade Floats
Dividends Program Volunteer
2001 - 2007
Seminole/Orange County School District volunteer program
Volunteer at three separate Seminole County elementary schools
(Casselberry, Carillon and John Evans) and Double R Private School
Volunteer at the following Orange County District Schools
(Dream Lake Elementary, Apopka Elementary and Summit Charter School)
. Assist Teachers with assorted functions
. RAP reading program
. Mentor
. Honorary Eagle at Double R Private School
Education
Southern College, Orlando, Florida
Graduated in 1987 with an Associate of Science Degree in Marketing and
Business Management
Real Estate License, Orlando, Florida
References
Available if requested.
Contact this candidate